Susan Dale
Grimsby,N.E.Lincolnshire
Summary
A highly skilled professional with expertise in telephone operation, email correspondence, and data entry. Demonstrates reliable punctuality, a positive outlook, and excellent judgement. Known for discretion and confidentiality, flexibility, and calmness under pressure. Excels in customer service with a friendly attitude and polite client care. Adept at multitasking, prioritisation, and appointment management while maintaining a professional appearance.
Overview
17
17
years of professional experience
Work history
Adminstrative and Clerical/Receptionist
Diana Princess of Wales Hostpital
Grimsby, North East Lincolnshire
08.2008 - Current
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Located information and records quickly to assist with ad-hoc queries.
- Kept reception area clean and organised to uphold professional office reputation.
Education
A-Levels - Shorthand, Typing , English , Maths
Odams
Grimsby, North East LincolnshireSkills
- Telephone operation
- Reliable punctuality
- Positive outlook
- Email correspondence
- Keyboard typing speed
- Good judgement
- Discretion and confidentiality
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Conflict Resolution
- Telephone skills
- Fast typing speed
- Friendly customer service
- Punctual
- Rapport building
- Professional attitude
- Multitasking and prioritisation
- Excellent telephone manner
- Professional appearance
- Appointment management
- Clerical tasks
- Polite client care
Timeline
Adminstrative and Clerical/Receptionist
Diana Princess of Wales Hostpital
08.2008 - Current
A-Levels - Shorthand, Typing , English , Maths
Odams
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