Ollie Whitecross
Portsmouth,hampshire
Summary
Specialise in administrative support with focus on organisation and customer service. Can streamline office operations, ensuring smooth workflow and optimising productivity. Unique skills in time management and multitasking combined with aptitude for problem-solving make it possible to meet and exceed business objectives.
Overview
7
7
years of professional experience
21
21
years of post-secondary education
Work History
Clerical officer
NHS Foundation Trust
Portsmouth
07.2019 - Current
- Managed calendar appointments, ensuring punctuality and time management.
- Improved customer satisfaction with courteous telephone manners.
- Handled correspondence with prompt response times..
- Completed administrative tasks to support department functions.
- Provided general office support services maintaining high standard of service delivery.
- Directed administrative team in high-quality clerical service delivery.
- Prepared and delivered case notes for different individual or team needs.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Facilitated communication for improved team collaboration.
- Working under a high stress enviroment and making sure the task at hand is complete within the time allocated.
- Direct communciation with patients, nurses and Consultants.
- Handing patient complaints with compassion and care.
Sales assistant
Moss Bros
Portsmouth, Hampshire
10.2017 - 07.2019
- Collaborated effectively with team members to meet sales targets.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Utilised excellent communication skills to provide detailed product information.
Education
GCSEs - English language
Priory school
Portsmouth 09.2011 - 07.2015
GCSEs - Leisure and Tourism
Priory school
Portsmouth 09.2011 - 07.2015
GCSEs - Product design
Priory school
Portsmouth 09.2011 - 07.2015
GCSEs - Art and design
Priory school
Portsmouth 09.2011 - 07.2015
GCSEs - Mathematics
Priory school
Portsmouth 09.2011 - 07.2015
Higher National Diploma - Engineering
South Downs College
Portsmouth 09.2015 - 07.2016
NVQ Level 1 and 2 - Personal attributes and Academic skills
MPCT (Military Preparation College)
Portsmouth 09.2016 - 10.2017
Skills
- Diary management
- Database maintenance
- Project coordination
- Multi-Tasking efficiency
- Confidentiality understanding
- Spelling and grammar
- Complaint handling
- Email correspondence
- Interpersonal communication
- Data Entry
- Administrative support
- Records administration
- Multiline telephone management
- Google Mail, Google Workspace, Microsoft Word, Excel and Outlook
- NHS trust administration
- Confidential and discreet
Vocalist in Metal Band Away With The Seas
I am currently the vocalist in my band, Away With The Seas for past 7 years now, as music is my main hobby and passion in life.
The band started in 2015, since then we have released 2 EP's, 3 music videos and we have been playing shows throughout the UK promoting our band. In this time, I have learnt many things including how to put on our own DIY shows, which has been one of my favourite things to do.
Timeline
Clerical officer
NHS Foundation Trust
07.2019 - Current
Sales assistant
Moss Bros
10.2017 - 07.2019
NVQ Level 1 and 2 - Personal attributes and Academic skills
MPCT (Military Preparation College)
09.2016 - 10.2017
Higher National Diploma - Engineering
South Downs College
09.2015 - 07.2016
GCSEs - English language
Priory school
09.2011 - 07.2015
GCSEs - Leisure and Tourism
Priory school
09.2011 - 07.2015
GCSEs - Product design
Priory school
09.2011 - 07.2015
GCSEs - Art and design
Priory school
09.2011 - 07.2015
GCSEs - Mathematics
Priory school
09.2011 - 07.2015
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