Courtney Heald
Clerical Officer
Sheffi,South Yorkshire
Summary
Dedicated professional with a strong emphasis on discretion and confidentiality, adept at managing email correspondence and telephone communications with precision. Demonstrates a positive outlook and remains calm under pressure, ensuring seamless operations in high-stress environments. Proficient in Microsoft Office and data entry, showcasing exceptional attention to detail. Career aspirations include leveraging these skills to enhance organisational efficiency and contribute to team success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Clerical officer
Sheffield Teaching Hospitals NHS Foundation Trust
Sheffield, South Yorkshire
04.2022 - Current
- Fostered professional environment with proper greeting and handling of visitors.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
- Assisted with administrative tasks, improving overall functionality of the office.
Sales assistant
Card Factory
Derby, Derbyshire
10.2021 - 12.2021
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Waitress
Cosmos
Derby, Derbyshire
05.2021 - 07.2021
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained clean and organised dining area for customer comfort.
Education
GCSEs - Maths
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - English Lit
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - English Lang
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - Chemistry
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - Physics
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - Biology
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - Food Technology
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
GCSEs - ECDL
Ecclesfield Secondary School
Sheffield 05.2017 - 05.2017
A-Levels - BTEC Applied Science
Longley Park Sixth Form College
Sheffield 09.2017 - 05.2019
Skills
- Discretion and confidentiality
- Positive outlook
- Email correspondence
- Calm under pressure
- Attention to Detail
- Data Entry
- Microsoft Office
- Telephone skills
References
References available upon request.
Timeline
Clerical officer
Sheffield Teaching Hospitals NHS Foundation Trust
04.2022 - Current
Sales assistant
Card Factory
10.2021 - 12.2021
Waitress
Cosmos
05.2021 - 07.2021
A-Levels - BTEC Applied Science
Longley Park Sixth Form College
09.2017 - 05.2019
GCSEs - Maths
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - English Lit
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - English Lang
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - Chemistry
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - Physics
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - Biology
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - Food Technology
Ecclesfield Secondary School
05.2017 - 05.2017
GCSEs - ECDL
Ecclesfield Secondary School
05.2017 - 05.2017
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