Ashis Paul

• Schedule staff and delegate assignments to adequately cover operational and business requirements.
• Communicate policy changes and business priorities to team members.
• Update office management on team's activities and progress at weekly meetings.
• Identify skills gaps and arrange relevant training to upskill relevant team member.
• Coordinate staff performance and productivity assessments.
• Implemente inventory control measures to maintain stock and drive sales.
• Ranked top in the Zone in On-Demand (Uber) se

Worked as a part of the team being a responsible colleague.

Occasionally supported the management in running the shift.

Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

Adhered strictly to policies and procedures for continued company compliance.

Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.

• Actively upsold, cross-sold and offered alternative products and services to customers to increase revenue.
• Filed delivery and collection consignment paperwork in system, ensuring complete accuracy.
• Produced detailed, timely damage reports using world options system online.
• Monitored cargo tracking systems including third party carriers to ensure deliveries were fulfilled within estimated timeframes.
• Consolidated packages to reduce shipping costs for valued customers, promoting ongoing working relationships and increased business.

• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Outlined HR objectives and assessed learning outcomes to guide planning activities.
• Mentored new team members on customer service and POS operation.