Leila Hartley
Bristol,South Gloucestershire
Summary
Dynamic and results-driven professional with a strong foundation in sales persuasion and tactful complaint handling. Demonstrates composure under pressure and maintains a positive attitude, ensuring exceptional customer interactions. Skilled in social perceptiveness and attention to presentation, contributing to effective communication and client satisfaction. Committed to leveraging these skills to drive business success and foster long-term client relationships.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Bartender
The Hollybush Inn
Bristol, South Gloucestershire
2025.11 - Current
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
Waitress
The Hollybush Inn
Bristol, South Gloucestershire
2024.04 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints and feedback.
- Maintained clean, organised dining area to enhance customer comfort and dining experience.
- Managed and prepared table settings to create inviting atmosphere for diners.
- Met special dietary requests by clarification, communication with colleagues and presentation of dishes.
- Assisted in training new waitstaff to streamline onboarding and improve team performance.
Education
A-Levels - Criminology, Health and Social Care and English literature and language.
St Brendan's Sixth Form College
Bristol 2024.09 - 2026.06
Skills
- Tactful complaint handling
- Composure under pressure
- Attention to presentation
- Sales persuasion
- Social perceptiveness
- Positive attitude
Affiliations
- Reading
- Concerts
- Theatre
References
References available upon request.
Timeline
Bartender
The Hollybush Inn
2025.11 - Current
A-Levels - Criminology, Health and Social Care and English literature and language.
St Brendan's Sixth Form College
2024.09 - 2026.06
Waitress
The Hollybush Inn
2024.04 - Current