Summary
Overview
Work history
Education
Skills
Timeline
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Lee McCormick

Harthill,North Lanarkshire

Summary

Versatile professional with a strong foundation in customer service, sales strategies, and technical support, complemented by expertise in cash handling, stock replenishment, and point of sale system operation. Demonstrates exceptional communication skills, peer collaboration, and leadership potential while excelling in fast-paced environments. Adept at ensuring health and safety compliance, processing delivery app orders, and providing constructive feedback to enhance team performance. Career focus includes leveraging product knowledge and adaptability to drive operational efficiency and customer satisfaction.

Overview

6
6
years of post-secondary education

Work history

Crew member

Kfc
Whitburn, West Lothian
11.2022 - 02.2023
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Managed inventory levels for efficient operations during peak hours.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Attended to customers with friendly and accurate service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

Higher National Diploma - Software Engineering

New College Lanarkshire
Motherwell
08.2025 -

Certificate of Higher Education - Computing

New College Lanarkshire
Motherwell
08.2024 - 06.2025

Scottish Qualifications Certificate -

Calderhead High School
Shotts
08.2017 - 08.2022

Skills

  • Communication excellence
  • Constructive feedback
  • Peer collaboration
  • Assertiveness handling
  • Leadership potential
  • Fast-Paced work adaptability
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Customer Service
  • Product knowledge
  • Data Entry
  • Sales strategies
  • Point of Sale (epos) system operation
  • Stock replenishment
  • Technical support
  • Heavy lifting
  • Delivery app order processing

Timeline

Higher National Diploma - Software Engineering

New College Lanarkshire
08.2025 -

Certificate of Higher Education - Computing

New College Lanarkshire
08.2024 - 06.2025

Crew member

Kfc
11.2022 - 02.2023

Scottish Qualifications Certificate -

Calderhead High School
08.2017 - 08.2022
Lee McCormick