Aniket Santosh Jadhav
london,United Kingdom
Summary
Highly skilled professional with expertise in MS Office, MS Excel, CISM, and Service Now. Proficient in Admin.net, Active Directory, Password Vault, DWGM & WAMS, IPC Portal, and all editions of Microsoft Windows operating systems. Demonstrates strong interpersonal competence, leadership potential, responsive engagement, and communication excellence. A dedicated team player with a proven track record of communication proficiency and a commitment to achieving organisational goals.
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Crew member
McDonald's
London, United Kingdom
12.2024 - Current
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Managed inventory levels for efficient operations during peak hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Executed daily operation procedures ensuring adherence to company's policies.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
Senior Technical Support Executive
Infosys BPM
12.2021 - 04.2024
- Handling Service Desk for Daimler trucks and Mercedes Benz.
- Handling Service Desk IT related queries for Nokia Technologies.
- Creating new user profile using Admin.net.
- Creating and mapping NPM’s and providing access.
- Hands-on experience on Active Directory & Admin.net, OU Migration and password related issue.
- On-boarding and off-boarding of users.
- Troubleshooting for outlook, MS office, Office 365.
- Experience with Azure AD and Intunes.
- Troubleshooting with different PC’s, Servers, Cybersecurity, Network and firewalls.
- Ability to work independently and stay focused in a dynamic fast paced environment.
- Solving complex and real time problems via call, chat and emails in timely and effective manner.
- Working on preparing assets and access related request.
- Managing day to day operation to ensure project defined SLA ’a and KPI’s are met.
- On-boarding and off-boarding of user’s.
Education
S.S.C -
Kroot Memorial high School
01.2013 - 12.2013
H.S.C - undefined
Ness Wadia College Of Commerce
01.2015 - 12.2015
T.Y.B.COM - undefined
Ness Wadia College Of Commerce
01.2021 - 12.2021
MBA - undefined
SINHGAD INSTITUTES
01.2024 - 04.2025
Skills
- MS office
- Ms Excel
- CISM
- Service Now
- Calm under pressure
- Admin net
- O365 troubleshooting
- Linux operating system familiarity
- Remote desktop applications
- Active Directory
- Password vault
- DWGM & WAMS
- IPC Portal
- Operating Systems Microsoft Windows (all editions)
- Escalation handling efficiency
- Interpersonal competence
- Leadership potential
- Responsive engagement
- Communication excellence
- Communication proficiency
- Team player
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Quality Assurance
- Process improvement suggestions
- End-User training capability
- IT documentation creation
- Knowledgebase updating
- Helpdesk experience
- Ticketing system proficiency
- Software installation and upgrades
- SLA compliance
Personal Information
- Date of birth: 05/25/97
- Gender: Male
Custom
I hereby Declare that the information given above is correct to the best of my knowledge of belief.
Timeline
Crew member
McDonald's
12.2024 - Current
MBA - undefined
SINHGAD INSTITUTES
01.2024 - 04.2025
Senior Technical Support Executive
Infosys BPM
12.2021 - 04.2024
T.Y.B.COM - undefined
Ness Wadia College Of Commerce
01.2021 - 12.2021
H.S.C - undefined
Ness Wadia College Of Commerce
01.2015 - 12.2015
S.S.C -
Kroot Memorial high School
01.2013 - 12.2013
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