Summary
Overview
Work history
Education
Skills
Timeline
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Precious Amponsah

Precious Amponsah

London,Greenford ,Greater London

Summary

Highly adaptable professional with extensive experience in fast-paced environments, excelling in communication proficiency and peer collaboration. Demonstrates exceptional skills in customer service, health and safety compliance, and food quality control. Proven track record in training and development, performance management, and staff education. Adept at handling customer complaints, order processing, and maintaining sanitation practices. Committed to delivering outstanding hospitality and customer service while ensuring quality assurance and control. Career goal: to leverage multidisciplinary teamwork skills to enhance operational efficiency in a dynamic organisation.

Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.

Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

3
3
years of professional experience

Work history

Crew member

McDonald's
Fulham, Hammersmith and Fulham
10.2021 - 03.2025
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Maintained clean and sanitary food preparation areas and equipment.

Retail worker

Pavilion Pharmacy
Brixton, Lambeth
07.2023 - 08.2023
  • Educated customers on product features and benefits resulting in increased sales.
  • Offered personalised service to each shopper, driving repeat business.
  • Demonstrated strong knowledge of products by answering customer queries effectively.
  • Operated till accurately to ensure smooth checkout process.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Handled customer complaints in a professional manner, resolving issues promptly.
  • Followed company policies and guidelines strictly maintaining standards of operation.
  • Performed price checks for customers with accuracy ensuring trust and credibility.
  • Created attractive product displays that stimulated customer interest and purchases.
  • Maintained clean and organised store shelves for a pleasant shopping environment.
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Collaborated with team members to meet daily sales targets, enhancing store performance.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Prepared invoices for customers with large orders or special sales types.

Education

GCSEs -

La Retraite RC Girls Secondary School
Balham, Lambeth
11/2020 - 05/2021

Higher National Diploma - Extended Level 3 Health and Social Care

Saint Francis Xavier Sixth Form College
Clapham, Lambeth
09/2021 - 06/2023

Bachelor of Science - Adult Nursing

King's College London
London
09/2023 -

Skills

  • Fast-Paced work adaptability
  • Communication proficiency
  • Peer collaboration
  • Constructive feedback
  • Communication excellence
  • Health and Safety Compliance
  • Team player
  • Customer Service
  • Customer relations
  • Product knowledge
  • Food preparation
  • Multidisciplinary teamwork
  • Order processing
  • Training and Development
  • Performance Management
  • Staff education and training
  • Hospitality and customer service
  • Food quality control
  • Delivery app order processing
  • Quality assurance and control
  • Food preparation and hygiene procedures
  • Phone order handling
  • Sanitation practices
  • Service orientation
  • Customer complaint handling
  • Stock replenishment
  • Cultural awareness
  • Interpersonal communication
  • Customer service excellence

Timeline

Retail worker

Pavilion Pharmacy
07.2023 - 08.2023

Crew member

McDonald's
10.2021 - 03.2025

GCSEs -

La Retraite RC Girls Secondary School
11/2020 - 05/2021

Higher National Diploma - Extended Level 3 Health and Social Care

Saint Francis Xavier Sixth Form College
09/2021 - 06/2023

Bachelor of Science - Adult Nursing

King's College London
09/2023 -
Precious Amponsah