Leah Swannick
Oswestry Rural, Shropshire,England
Summary
Offering strong communication skills and a friendly, approachable manner. Knowledgeable about customer service principles and persistent at handling tasks. Ready to use and develop organisational skills, problem-solving abilities, and teamwork within any role.
Enthusiastic within each role I preform at, improving standards as much as possible.
Overview
8
8
years of professional experience
Work history
Hotel receptionist
Premier Inn
Oswestry , shropshire
2023.09 - Current
- Maintained security measures, protecting guest personal information and privacy.
- Increased efficiency by quickly resolving any complaints or issues.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Responded to customer queries, ensuring an enjoyable stay.
Front of house team member
Premier Inn
Oswestry , Shropshire
2023.08 - Current
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld hygiene standards in all front-of-house areas.
- Promoted special offers to increase awareness among customers.
- Maintaining high standards of customer service during peak times.
- Recommended menu items to guests, enhancing their dining experience.
Hotel Housekeeper
Premier Inn
Oswestry , shropshire
2017.10 - 2023.09
- Demonstrated strong time management and completing tasks under time pressure.
- Maintained high hygiene standards in bathrooms and bedrooms.
- Maintained discretion and respect for guest privacy.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
Education
Agriculture
Reaseheath College
Nantwich 2018
Animal Care
Walford and North Shropshire College
Oswestry 2017
The Marches Academy
Oswestry 08.2012
Skills
- Guest satisfaction focus
- Room allocation efficiency
- Hotel safety regulations
- Front desk operation
- Positive attitude
- Product knowledge
- Team Leadership
- Customer Service
- Email correspondence
- Time efficiency
- Telephone etiquette
- Room allocation
- Hospitality passion
- Sales and up-selling
Additional Information
I have my own transportation and can work flexible hours if needed.
Timeline
Hotel receptionist
Premier Inn
2023.09 - Current
Front of house team member
Premier Inn
2023.08 - Current
Hotel Housekeeper
Premier Inn
2017.10 - 2023.09
Agriculture
Reaseheath College
Animal Care
Walford and North Shropshire College
The Marches Academy