ARIES SINCLAIR
Warrington,Cheshire
Summary
I consider myself to be a highly driven and joyful individual with a consistently positive attitude. I am self-motivated, hard-working, and able to complete tasks efficiently and to a high standard. I maintain an open and flexible mindset, always eager to take on new opportunities that allow me to gain experience and expand my knowledge. I also enjoy working with others, finding it easy to communicate, build strong relationships, and contribute effectively both as part of a team and independently.
Enthusiastic Customer Service Advisor with strong background in delivering outstanding customer care and resolving issues promptly. Possesses excellent communication and problem-solving skills, ensuring customer satisfaction and loyalty. Excels in multi-tasking and maintaining calm, friendly demeanour under pressure. Brings positive attitude and commitment to enhancing customer experience, contributing to team success and company reputation.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Betfred
11.2024 - 07.2024
- In my role as a customer service advisor, I was responsible for handling inbound and outbound communications via phone, email, and live chat for customers using our betting services.
- My duties included assisting customers with payouts, providing information on bets and promotions (including free bets), and managing enquiries related to sports, casino, poker, and horse racing products.
- I also supported vulnerable customers by offering guidance and referring those experiencing financial difficulties to appropriate support resources, ensuring their issues were handled with empathy and professionalism.
Retention & Sales Advisor (Seasonal Contract)
Beer52 & Wine52
11.2023 - 02.2024
- Managed inbound calls from customers wishing to cancel subscriptions.
- Investigated reasons for cancellation and offered alternative solutions, including flexible payment plans, account pauses, or temporary discounts.
- Balanced customer retention goals with empathetic communication and clear expectation setting.
Debt Collection Agent
MBA Group (Subcontracted to DCBL)
05.2023 - 08.2023
- Handled inbound and outbound calls to recover outstanding payments from clients.
- Communicated legal obligations and repayment options clearly and professionally.
- Assisted vulnerable clients by offering financial guidance and directing them to appropriate support services.
Retention Advisor (B2B Telecommunications)
Verastar Ltd
04.2021 - 02.2022
- Retained existing business clients by resolving service issues and providing tailored package solutions.
- Managed business accounts involving multiple broadband and telephone lines, PDQ machines, and utility services (gas, electric, mobile).
- Upsold value-added services and maintained strong client relationships across the UK.
Customer Service Advisor (Utilities)
Scottish Power
05.2020 - 12.2020
- Supported residential customers with gas and electricity enquiries, including meter readings, billing queries, faults, and complaints.
- Liaised with engineers for fault resolution and facilitated customer transfers to Scottish Power.
- Delivered exceptional service while working remotely under lockdown conditions.
Sales Advisor (Residential Telecommunications)
British Telecom (BT)
03.2019 - 02.2020
- Worked within the residential sales department, focusing on new connections, renewals, and upgrades for broadband, mobile, and television packages.
- Consistently met and exceeded KPIs, including attachment and conversion targets.
- Provided tailored customer solutions to improve satisfaction and retention.
- Adapted to remote work during lockdown while maintaining performance standards.
Education
Bachelor of Science (BSc) - Foundation in Bioscience: Biology, Chemistry, and Physics
B2W Group
01.2017
Level 2 BTEC Diploma in Public Services -
MidKent College
01.2014
Level 2 BTEC Diploma in Sports -
MidKent College
01.2013
Thamesview School - Maths: Grade C, English: Grade D, BTEC Science: Pass
Thamesview School
01.2012
Skills
- Strong Communication Skills
- Teamwork & Collaboration
- IT Proficiency
- Leadership
- Multitasking
- Problem-Solving
- Reliability & Punctuality
- Articulate & Professional Demeanour
Custom Section
- Strong Communication Skills
- Teamwork & Collaboration
- IT Proficiency
- Leadership
- Multitasking
- Problem-Solving
- Reliability & Punctuality
- Articulate & Professional Demeanour
References
Available upon request.
Hobbies and Interests
- Socialising with peers through both online and in-person activities
- Engaging in outdoor pursuits
- Fashion
- Fitness (bodybuilding, boxing, and football)
- Creative expression through freestyle rap and music
- Travelling and exploring new places
- Watching films and TV series
- Discovering new music
Timeline
Customer Service Advisor
Betfred
11.2024 - 07.2024
Retention & Sales Advisor (Seasonal Contract)
Beer52 & Wine52
11.2023 - 02.2024
Debt Collection Agent
MBA Group (Subcontracted to DCBL)
05.2023 - 08.2023
Retention Advisor (B2B Telecommunications)
Verastar Ltd
04.2021 - 02.2022
Customer Service Advisor (Utilities)
Scottish Power
05.2020 - 12.2020
Sales Advisor (Residential Telecommunications)
British Telecom (BT)
03.2019 - 02.2020
Bachelor of Science (BSc) - Foundation in Bioscience: Biology, Chemistry, and Physics
B2W Group
Level 2 BTEC Diploma in Public Services -
MidKent College
Level 2 BTEC Diploma in Sports -
MidKent College
Thamesview School - Maths: Grade C, English: Grade D, BTEC Science: Pass
Thamesview School