Hannah Jones
London,ENG
Summary
Experienced professional with a diverse skill set encompassing report writing, warehouse operations, and hospitality. Demonstrates strong organisational skills, leadership in play activities, and a commitment to implementing child protection protocols. Reliable individual with excellent communication and relationship-building skills seeks role in nursery care. Takes instruction well and learns quickly to achieve task requirements. Confident team player working collaboratively to support learning goals.
Overview
9
9
years of professional experience
Work history
Customer Service Advisor
Royal Mail
, City of London
10.2025 - 05.2026
- Handling and responding to real-time incidents affecting mail delivery (e.g. truck breakdowns, fatalities, weather events)
- Communicating with internal and external teams
- Logging, reporting, and escalating issues when needed
- Using IT systems and hardware (full training provided)
- Listening in on live calls during training to learn on the job
- Working closely with a small, supportive team and a present manager
Dispatcher/Customer Service
Kelly House
Wembley, Greater London
03.2025 - 05.2026
- Coordinate daily schedules and dispatch engineers to service locations across designated regions.
- Monitor job progress and provide real-time support to field staff, ensuring timely completion of work.
- Serve as the first point of contact for customer queries and escalations, maintaining a high standard of communication.
- Use [insert system/software if known] to log jobs, update records, and maintain accurate service data.
- Adapt to fast-paced changes, rerouting engineers and managing emergency calls with efficiency.
- Collaborate with team leaders and managers to optimize route planning and workforce distribution.
Customer Service Assistant
FunBox Entertainment (UK) LTD
London, City of London
02.2024 - 05.2026
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Improved customer relations by managing customer complaints effectively.
Arcade Associate
GRAVITY ACTIVE ENTERTAINMENT
London
10.2021 - 04.2022
- Handled telephonic communications, enhanced external relations.
- Dealt with customer queries for an elevated level of service.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Supervised the gaming floor, maintaining a safe environment for guests and staff alike.
- Ensured customer satisfaction by providing excellent service.
Nursery Practitioner
BALLOON DAY NURSERY
01.2020 - 06.2020
- Duties: Taking care of children, planning out daily activities, maintaining a safe clean environment, keeping track of progress and writing reports, changing nappies/cleaning up after accidents.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Planned educational games to stimulate cognitive growth in toddlers.
Hospitality
Creative Agency Services Team
03.2019 - 12.2019
- Duties: working as a bartender, delivering great customer service in a very busy environment, maintaining a tidy environment for customers.
Duties
WISE AGENCY
11.2017 - 01.2019
- Greeting customers as they arrive, working at an efficient paste to deliver great customer service, looking out for customers safety.
Amazon Warehouse Associate
AMAZON WAREHOUSE (PMP)
05.2017 - 08.2017
- Duties: Organising and preparation of parcels ensuring they were labelled to correct addresses for the couriers Carrying out regular risk and health and safety assessments and ensuring that hygiene is kept at a high standard. Maintaining a safe and tidy working environment. Complying with all of warehouses code of conduct.
Education
GCSEs -
ST PAULS ACADEMY
London 09/2014 - 06/2016
AAQ - Applied science Level 3
Shooters Hill College
London 08/2016 - 07/2018
Skills
- Report writing
- Warehouse experience
- Hospitality
- Organisational skills
- Serving
- Leadership
- Customer service
- Front desk
- Leadership in play activities
- Patience and tolerance
- Implementing child protection protocol
Affiliations
- music composing
- content creating
- traveling
Timeline
Customer Service Advisor
Royal Mail
10.2025 - 05.2026
Dispatcher/Customer Service
Kelly House
03.2025 - 05.2026
Customer Service Assistant
FunBox Entertainment (UK) LTD
02.2024 - 05.2026
Arcade Associate
GRAVITY ACTIVE ENTERTAINMENT
10.2021 - 04.2022
Nursery Practitioner
BALLOON DAY NURSERY
01.2020 - 06.2020
Hospitality
Creative Agency Services Team
03.2019 - 12.2019
Duties
WISE AGENCY
11.2017 - 01.2019
Amazon Warehouse Associate
AMAZON WAREHOUSE (PMP)
05.2017 - 08.2017
GCSEs -
ST PAULS ACADEMY
09/2014 - 06/2016
AAQ - Applied science Level 3
Shooters Hill College
08/2016 - 07/2018