Connor Crossland
Liverpool,Merseyside
Summary
I am an ambitious sales professional known for consistently surpassing sales targets, fostering strong client relationships, and adapting for market trends. I have experience in different niches of sales such as technology, software and fitness. I have worked in different areas of retail such as fashion, which includes being a team leader at Debenhams and sales assistant for the luxury fashion brand Flannels. My skills include (but are not limited to) excellent customer service, strong communication, extreme professionalism, a hardworking and ambitious attitude and a desire to grow in any position I enter in the workforce.
Overview
11
11
years of professional experience
Work history
Customer Service Advisor
HGS
Liverpool, Merseyside
2026.02 - 2026.06
- Handled high volume of calls daily for faster issue resolution.
- Resolved pressing customer issues, ensured repeat business.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Implemented new protocols for efficient complaint management.
Sales Advisor
Vodafone UK
2024.10 - 2025.11
- Handled inbound enquiries spanning product purchases, cancellations, and customer complaints.
- Trained new employees to enhance their skills and performance.
Facilitated learning by allowing observation of telephone calls for effective call structuring. - Collaborated within team for twelve months, enhancing diverse skill set.
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Listened intently to customers to identify upselling opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
Software Sales Specialist
JobMGT
2023.08 - 2024.05
- Engaged potential clients in promotional products industry to promote cost-effective software solutions.
Conducted cold calls to establish initial contact with prospects.
Maintained regular communication with clients to foster relationships and explore upselling opportunities. - Maintained market and competitor awareness through regular research into activities, trends and progress.
- Contacted potential clients through various outreach channels.
- Elevated clients to premium, more profitable packages.
Sales Representative
JackHopkinsFitness
2022.08 - 2023.06
- Completed four weeks of comprehensive sales training focusing on human emotion and empathy.
Converted leads into sales, utilising skills acquired during training.
Engaged in a commission-based role requiring extended hours and dedication.
Assisted a friend's growing business by filling vacancies in the sales department.
Retail Assistant
Flannels
Nottingham
2021.06 - 2022.07
- Welcomed customers warmly to create a positive shopping experience.
Engaged customers with open questions to identify needs effectively.
Provided information on in-store offers, promotions, and store card benefits.
Maintained up-to-date knowledge of current fashion trends and product details.
Team Leader
Debenhams
Nottingham
2020.05 - 2021.05
- Led team operations within Debenhams’ Nottingham store, focusing on achieving KPIs and enhancing performance metrics.
Sales Advisor
Debenhams
Nottingham
2018.05 - 2020.05
- Initially worked part-time at Debenhams in Nottingham store as sales advisor due to University commitments
Sales Assistant
Sainsburys
Liverpool
2015.07 - 2016.09
- Served customers efficiently at Sainsbury's checkout, ensuring a positive shopping experience.
Developed strong communication skills through direct interactions with diverse clientele.
Addressed customer complaints effectively to enhance service quality.
Education
Bachelor of Arts - History
Nottingham Trent University
NottinghamA-Levels - A-Levels
Sacred Heart Catholic College
LiverpoolSkills
- Leadership
- Communication
- Professionalism
- Project Management
- Public Speaking
- Problem Solving
- Sales
- Hitting Targets
- Complaint resolution
Education
other,other
Timeline
Customer Service Advisor
HGS
2026.02 - 2026.06
Sales Advisor
Vodafone UK
2024.10 - 2025.11
Software Sales Specialist
JobMGT
2023.08 - 2024.05
Sales Representative
JackHopkinsFitness
2022.08 - 2023.06
Retail Assistant
Flannels
2021.06 - 2022.07
Team Leader
Debenhams
2020.05 - 2021.05
Sales Advisor
Debenhams
2018.05 - 2020.05
Sales Assistant
Sainsburys
2015.07 - 2016.09
A-Levels - A-Levels
Sacred Heart Catholic College
Bachelor of Arts - History
Nottingham Trent University