LAURIE DUNCAN STOVER
Cranleigh,Surrey
Summary
Dedicated professional with a strong foundation in customer service excellence, team leadership, and effective communication. Proficient in cash handling, office duties, and time management, with proven expertise in Microsoft Word, Excel, and Outlook for document formatting, data entry, and calendar management. Demonstrates high work ethic and reliability while excelling in building customer relationships and meeting deadlines. Adept at fostering teamwork and maintaining general computer literacy to support organisational goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Assistant
Marks & Spencer
Cranleigh
2024.09 - 2024.10
- Providing high-quality customer service on tills and shop floor
- Handling customer enquiries and product assistance
- Maintaining store standards and presentation
Customer Service Assistant
OneStop
Cranleigh
2024.07 - 2024.09
- Till operation and cash handling
- Stock management and replenishment
- Assisting customers and resolving queries
Customer Service Assistant
Sainsbury’s
Cranleigh
2023.03 - 2024.08
- Till operations and customer service
- Trolleys and Click & Collect support
- Cash office and back-of-house duties
Barista Maestro (Shift Leader)
Costa Coffee
Cranleigh
2024.01 - 2024.03
- Delivering excellent customer service in a fast-paced café environment
- Drink preparation and food handling to Costa brand standards
- Cash office duties including end-of-day cash counts
- Opening and closing shifts
Odd Jobs / Handyman
Self-Employed
Cranleigh
2022.09 - 2023.03
- Gardening, household chores, and general maintenance
- Managing time and client expectations independently
Facilities Support Worker
Royal Hospital School
Ipswich
2022.06 - 2022.08
- Supporting site maintenance and facilities operations
- Working as part of a team to maintain school standards
Education
BSc - Esports
2025.01 - 2026.04
Extended Diploma - Esports, Media Creativity & Technology
GCSEs - English Language, Maths
Skills
- Customer service excellence
- Cash handling and office duties
- Team leadership and reliability
- Communication and teamwork
- Time management
- Microsoft Word (document formatting, templates)
- Microsoft Excel (basic spreadsheets, data entry, formulas if applicable)
- Microsoft Outlook (email and calendar management)
- General computer literacy (file management, typing, internet use)
- Customer relationship building
- Meeting deadlines
- High work ethic
REFERENCES
Available on request
INTERESTS & ACHIEVEMENTS
Competitive Rocket League player for the Guildford Gladiators and The Cabin at The University of Northampton, Esports commentator for an external esports organisation, British Esports Student Championships — Rocket League (2024–2025 season participant), Ice Hockey Champion for the Malaysia Rimau Ice Hockey League and Most Improved at the Best of British Ice Hockey Training Camp alongside the Fastest Stick Handler in the camp.
Affiliations
- Ice Hockey
- Video Editing
- Content Creation
- Snooker and 8 Ball Pool
Accomplishments
British Esports Student Champs Rocket League 24-25 Season Champion
Best Of British Ice Hockey Training Camp Most Improved Award
Best Of British Ice Hockey Training Camp Quickest Stick Handling Time
(Malaysia) Rimau Ice Hockey League (1st Place)
M
M
References
References available upon request.
Timeline
BSc - Esports
2025.01 - 2026.04
Customer Service Assistant
Marks & Spencer
2024.09 - 2024.10
Customer Service Assistant
OneStop
2024.07 - 2024.09
Barista Maestro (Shift Leader)
Costa Coffee
2024.01 - 2024.03
Customer Service Assistant
Sainsbury’s
2023.03 - 2024.08
Odd Jobs / Handyman
Self-Employed
2022.09 - 2023.03
Facilities Support Worker
Royal Hospital School
2022.06 - 2022.08