Amalia Alexandrescu
Colchester,Essex
Summary
Dedicated professional with a strong foundation in customer service excellence, customer engagement, and advocacy for customers. Demonstrates critical-thinking, resilience under pressure, and exceptional till accuracy to ensure seamless operations and enhanced customer satisfaction. Skilled in store merchandise handling and committed to fostering positive customer experiences while contributing to organisational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer service assistant
East Of England Co-op
Colchester, Essex
11.2023 - 12.2024
- Followed escalation procedures to resolve complex queries efficiently.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Upheld company policies and procedures consistently to maintain standards of operation.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Prioritised tasks during busy periods for maximised productivity .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
Administration assistant
CH Accountancy LTD
London, Havering
03.2021 - 08.2023
- Arranged filing systems for easy use and retrieval by personnel.
- Responded to telephone enquiries from clients, vendors and members of public.
Education
A-Levels - Fine Art Architecture
Sixth Form College Colchester
Colchester, Essex 09.2022 - 07.2024
A-Levels - Ancient History
Sixth Form College Colchester
Colchester, Essex 09.2022 - 07.2024
A-Levels - Criminology
Sixth Form College Colchester
Colchester, Essex 09.2022 - 07.2024
Bachelor of Arts - Criminology
University of Essex
Colchester 10.2024 -
Skills
- Advocacy for customers
- Customer service excellence
- Customer engagement
- Critical-thinking
- Till accuracy
- Resilience under pressure
- Customer Service
- Store merchandise handling
Languages
Romanian
Native
English
Fluent
Certification
Full UK Driving License, since April 2024.
Timeline
Bachelor of Arts - Criminology
University of Essex
10.2024 -
Customer service assistant
East Of England Co-op
11.2023 - 12.2024
A-Levels - Fine Art Architecture
Sixth Form College Colchester
09.2022 - 07.2024
A-Levels - Ancient History
Sixth Form College Colchester
09.2022 - 07.2024
A-Levels - Criminology
Sixth Form College Colchester
09.2022 - 07.2024
Administration assistant
CH Accountancy LTD
03.2021 - 08.2023
Full UK Driving License, since April 2024.
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