Jason Hicken
Huddersfield
Summary
Reliable, hardworking, and motivated individual with hands-on experience in fast-paced customer service and retail roles. Studied A-Levels in Business, Biology and PE, I bring strong communication, teamwork and time management skills, along with the ability to remain calm and focused under pressure. I take pride in maintaining high standards, staying organised, and delivering excellent customer service. Eager to join especially where I can contribute to a high-performing team while continuing to learn and grow.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Halfords
Huddersfield
03.2025 - 01.2026
- Maintained fully stocked shelves and organised displays
- Received and processed deliveries in the warehouse
- Assisted customers with product enquiries and issues
- Ensured store cleanliness and high visual standards throughout the day
- Worked effectively in a fast-paced team environment
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Utilised knowledge of products and services to inform customers about features and benefits, aiding in informed purchasing decisions.
- Monitored inventory levels and provided feedback to management on product availability, ensuring stock optimisation.
Catering Assistant
Dough Takeaway
Brighouse
06.2024 - 02.2025
- Took customer orders accurately and efficiently during busy hours
- Helped prepare and cook orders, following strict hygiene protocols
- Maintained a clean kitchen and dining area to a professional standard
- Balanced multiple tasks and adapted quickly to pressure
- Handled customer complaints with professionalism and patience, resolving issues promptly to maintain positive relationships.
- Rotated stock to correctly use ingredients and follow food hygiene guidelines.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak dining hours, enhancing customer satisfaction.
Education
A-Levels - Business, Biology, Physical Education
Huddersfield New College
01-2025
GCSEs - 8 passes including English, Maths, Science, PE, Business Studies, Geography with Bs and As
Rastrick High School
01-2023
Skills
- Customer service
- Product knowledge
- Adaptable communication
- Customer engagement
- Fast learning
- Proactive work attitude
- Physical fitness
- Attention to detail
- Team collaboration
- Communication
- Multitasking
- Time management
- Reliability
- Basic business knowledge
- Retail operations
- Customer service excellence
- Positive attitude
- Strategic planning
Hobbies & Interests
- Basketball & Boxing, Competitive sports background, building discipline, teamwork and fitness. Learned to commit, push through challenges, and work well in a team setting.
- Gym Training & Coaching, Train 5–6 times per week with structured plans and goals. Support others in their training — advising on form, planning routines, and tracking progress.
- Business & Personal Development, Enjoy staying informed on business trends. Delivered presentations at college, building confidence in public speaking and analysis.
References
- Chris Madej, Manager, Huddersfield New College, chrismadej@huddnewcoll.ac.uk
- Mark Robinson, Character Reference, 07734 057047
Timeline
Customer Service Assistant
Halfords
03.2025 - 01.2026
Catering Assistant
Dough Takeaway
06.2024 - 02.2025
A-Levels - Business, Biology, Physical Education
Huddersfield New College
GCSEs - 8 passes including English, Maths, Science, PE, Business Studies, Geography with Bs and As
Rastrick High School