ERROL PATTERSON
London,Greater London
Summary
Experienced in assisting customers with queries, ensuring satisfaction through attentive service and problem-solving. Adept at handling complaints with a calm, friendly demeanour. Thrive in fast-paced environments, maintaining a positive attitude and strong communication skills. Dedicated Customer Service Assistant with strengths in incident management and customer engagement. Resolves ticketing and service inquiries efficiently, ensuring a positive experience for all customers. Supports team operations through proactive communication and adherence to safety protocols. Enthusiastic professional with strong communication and problem-solving skills. Excels in building rapport with customers and resolving issues efficiently. Adept at multitasking and maintaining a positive attitude under pressure. Always committed to providing exceptional service and fostering a positive customer experience.
Overview
1
1
Language
23
23
years of professional experience
Work History
Customer Service Assistant
London Underground
London
04.2014 - 04.2026
- Proactively assist customers with special requirements and ticketing advice daily.
Answer customer questions with current service information and practical guidance.
Support customers at ticket machines using staff-enabled functions and set processes.
Manage incident and emergency support using rules, procedures, and clear escalation.
Restore service quickly by coordinating safety actions for customers and staff.
Maintain smooth station operations through routine checks and congestion control.
Assist customer flow and evacuation, fixing local faults or resolving issues.
Report incidents and concerns promptly while staying alert around the station.
Support an inclusive workplace for colleagues and customers.
Police Officer
Metropolitan Police Service
London, Greater London
04.2003 - 04.2014
- Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Patrolled assigned areas to minimise potential for public disturbance and crime.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
- Engaged with community members to build trust and foster positive relationships between the police force and the public.
- Conducted preliminary inquiries, field interviews and follow-up investigations to gather information and evidence.
- Managed scenes of accidents and emergencies, coordinating with other emergency services to provide effective response.
- Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
- Pursued, arrested and interviewed suspected offenders in line with strict protocols.
- Conducted routine patrols in assigned areas to maintain public safety and deter criminal activity.
- Coordinated crime scene management, preserving evidence and maintaining security to support forensic investigations.
- Responded promptly to emergency situations, triaged scenes and contained threats.
- Patrolled designated districts in patrol cars, on bicycles and on foot.
- Secured crime scenes to prevent contamination and preserve evidence for collection.
- Participated in continuous training to enhance law enforcement skills including defensive driving and apprehension and arrest techniques.
- Searched vehicles, buildings, homes and property for evidence and stolen property.
- Responded to civil unrest, search and rescue operations.
- Provided testimony in court, presenting evidence and recounting observations to support legal proceedings.
- Provided advice, assistance and community service referrals to victims of crime and family members.
- Enforced traffic laws, issuing penalties for violations to promote road safety and reduce accidents.
- Testified under oath in administrative hearings and criminal court cases.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Contacted and cooperated with other law enforcement agencies to investigate offences and apprehend offenders.
- Successfully processed hundreds of tips, received information and initiated investigations for speedy resolution.
- Performed field impairment and breathalyser testing on individuals suspected of driving under influence of drugs or alcohol.
- Directed and re-routed traffic at congested areas and scenes of road accidents.
- Attended community meetings to answer inquiries from public.
- Retrieved, organised and recorded facts and evidence to testify in court as witness.
- Responded to accidents to provide first aid and alert additional police and emergency personnel.
- Built and strengthened public relations with local community through joint operations to uphold security.
- Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.
Education
South London College
London, ENGSkills
- Customer service
- Conflict resolution
- Incident management
- Community engagement
- Safety protocols
- Risk assessment
- Ticketing systems
- Problem solving
- Team collaboration
- Polite and friendly
- Cash handling
- Composure under pressure
- Payment Processing
- Customer complaint management
- Complaint handling
- Sales techniques
- Positive attitude
- Customer service excellence
- Customer communications
- Patience and empathy
- Customer complaint handling
- Customer engagement
- Computer literacy
- Self-motivation
- Complaint resolution
- Customer service orientation
- Cultural awareness
- Decision making
- Creative thinking
- Active listening
- Emergency response
Languages
English
Advanced
C1
Hobbies and interests
- Music, Economics, Keep fit
Dob: 17/07/1960
- Date of Birth: 17/07/1960
Timeline
Customer Service Assistant
London Underground
04.2014 - 04.2026
Police Officer
Metropolitan Police Service
04.2003 - 04.2014
South London College