Laiba Sheikh
Manchester
Summary
Customer team member with a strong background in delivering exceptional customer service in high volume environments. Proven ability to handle cash transactions accurately and efficiently, supported by excellent numerical and analytical skills. Experienced volunteer with a track record of enhancing customer experiences and supporting educational initiatives. Proficient in Microsoft Office, including Excel and PowerPoint, with strong organisational and communication skills. Committed to fostering teamwork and problem solving to achieve seamless operations.
Enthusiastic about pursuing career in accounting, with knack for analytical thinking and problem solving. Demonstrated strong communication and teamwork skills through various group projects and volunteer work. Quick learner who adapts easily to new environments and thrives on challenges. Eager to apply academic knowledge and gain practical experience in professional setting.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Customer team member
German Doner Kebab
Manchester
10.2023 - Current
- Provided friendly customer service to enhance customer satisfaction in a fast-paced, high-volume environment.
- Addressed customer queries promptly to ensure satisfaction. professionally while maintaining a positive experience.
- Executed accurate cash and card transactions using till systems to ensure efficient service.
- Worked effectively within a team to ensure smooth and quick service flow.
- Upheld clean, organised front-of-house standards during peak service periods to support overall customer experience.
Volunteer
Cancer Research
Manchester
06.2024 - 07.2024
- Delivered friendly customer service on shop floor to enhance customer experience.
- Assisted team members with daily tasks to promote collaboration. to ensure smooth daily shop operations.
- Handled tills and processed payments for efficient transactions.
- Organised and replenished donated stock to uphold store presentation standards.
Volunteer
MEA central
Manchester
07.2023 - 07.2023
- Delivered tailored support to students needing extra assistance, fostering their academic growth.
- Facilitated classroom activities alongside teachers to create an engaging and effective learning environment.
- Organised library resources and guided students in locating materials to enhance their research skills.
- Developed strong interpersonal and organisational skills by managing multiple tasks efficiently.
Education
Accounting and finance undergraduate degree -
Manchester Metropolitan University
Manchester, England09-2026
Business, Psychology and Criminology
Parrs Wood Sixth Form
Manchester, England06-2024
GCSE's grades achieved ranging from 8's-5
MEA Central
Manchester, England06-2022
Skills
- Cash handling
- Microsoft Office
- Excel
- Microsoft PowerPoint
- Microsoft Teams
- Organisation
- Problem solving
- Customer service
- Teamwork
- Communication
- Numerical skills
- Analytical skills
- Presentation
Certification
- Step inside Accountancy: Virtual Work Experience with ICAEW - delivered by Springpod
- Step inside Accountancy: Virtual Work Experience with ICAEW - delivered by Springpod
- PwC US - Audit Job Simulation
- Citi - Finance Job Simulation
- Cert Prep: Excel Associate - Microsoft Office Specialist for Microsoft 365 Apps
- Cert Prep: Word Associate - Microsoft Office Specialist for Microsoft 365 Apps
- Excel Formulas and Functions Quick Tips
Languages
English
Urdu
Punjabi
Timeline
Volunteer
Cancer Research
06.2024 - 07.2024
Customer team member
German Doner Kebab
10.2023 - Current
Volunteer
MEA central
07.2023 - 07.2023
Accounting and finance undergraduate degree -
Manchester Metropolitan University
Business, Psychology and Criminology
Parrs Wood Sixth Form
GCSE's grades achieved ranging from 8's-5
MEA Central