KYLE MAYERS JOHNSON
London
Summary
I am a sociable person who is athletic and enjoys playing sports including football, as well as regularly going to the gym and taking pride in maintaining an active and healthy lifestyle. I have versatile professional experience in customer service, urban design, and accounts assistance. Throughout these jobs, I have developed strong communication, teamwork, and time management skills. My most notable achievements include developing efficient layouts for housing developments at Pegasus Group and enhancing customer satisfaction at Co-op stores. I am also proficient in using CAD software, including Vectorworks, and adept at problem-solving under pressure. My career goals include advancing in urban planning and design while leveraging a positive attitude to my learning and resilience.
Overview
7
7
years of professional experience
Work History
Customer Team Member
Co-op High Kingsdown
High Kingsdown
04.2025 - 06.2026
- My most recent job was returning to another Co-op store in High Kingsdown, where I worked as a Customer Team Member for 14 months.
- Having already gained 6 months' experience in this role, I had the necessary knowledge and skills to do my job effectively to the best of my ability, whilst continuing to develop along the way.
- My role varied from replenishing stock, taking deliveries, working on the tills, and providing consistent, friendly customer service.
- Completing online orders from Deliveroo, Uber Eats, and Just Eat, and using handsets to prepare DPD and Amazon parcels for customers, was other parts of my role.
- Completing a variety of tasks under timed pressure and in busy circumstances due to the high number of students in the area, I developed my ability to work consistently under pressure.
- Collaborating with my team and building strong work-based relationships is something that has also been developed along the way and is a big part of working in this role.
Urban Designer
Pegasus Group
Bristol
09.2024 - 03.2025
- As part of my course (Urban planning), I completed a full-time 6-month placement working in the Urban Design department at Pegasus Group, Bristol.
- As an Urban designer, I had a variety of jobs which included making a number of plans such as site location or block plans for housing developments at the pre-application stage as well as other plans like Constraints and Opportunities, Outdoor Seating, designing new housetypes for housing developers and more.
- A big part of the job was to help produce testing layouts for a new development.
- This job in particular required applying different skills and techniques on software called Vectorworks which was the primary software I used to produce all of my work.
- During my time here, I developed the ability to meet deadlines on a regular basis whilst improving my efficiency and working under time pressure.
- Collaborating with my team and building strong work-based relationships are skills I have also developed along the way and are a big part of working in Urban Design.
- Pegasus Group is a leading planning and design consultancy.
Customer Team Member
Co-op Henleaze
Henleaze
03.2024 - 08.2024
- For 6 months, I worked as a Store assistant at the Co-operative in Henleaze.
- Working as a Store Assistant involved numerous roles, including replenishing and organising stock so it is presentable for customers to purchase, facing up products, and cleaning the store at the end of every shift.
- I spent a significant amount of time behind the tills, where I had to think quickly and perform tasks efficiently whilst interacting with customers, benefiting the store.
- Being knowledgeable about our products and knowing my store well helped me to assist customers with where certain products were in the store, and also any other questions they had regarding certain products.
- Multitasking and doing multiple jobs at once were skills I believe I developed most during my time at Co-op.
- An example of this was scanning products on the till whilst packing a Deliveroo order for an online customer under time pressure.
Work experience
Pegasus Group
Bristol
12.2023 - 02.2024
- As part of my course (Urban planning), I completed 10 days' work experience at Pegasus Group Bristol, where I worked in the Planning department for 5 days and the Urban Design department for 5 days.
- During my time in the planning department, I prepared a planning appraisal and a planning application for two sites my coworkers were already working on.
- My coworkers taught me numerous transferable skills that apply to their day-to-day roles, helping me better understand how to deliver complex planning permissions and become a successful planner in this industry.
- When working in Urban design, I developed a broader set of creative skills, including sketching a residential plan and layout for a current site, as well as sketching the design of housing types I was going to include on the site.
- Following this, I transferred this plan onto CAD software where I drew this plan into more detail and added the final details.
- My time at Pegasus provided me with the perfect balance of transferable skills and experience needed to be successful in this industry and to help shape my future career in planning.
- Pegasus Group is a leading planning and design consultancy.
Accounts Assistant
Day Group LTD
05.2023 - 08.2023
- After I successfully completed my first year of university, I worked for 3 months as an Accounts Assistant at Day Group LTD during the summer break.
- My role was to approve invoices we had received from other construction companies, and I had to use multiple applications such as Microsoft Nav, Docuware, and more.
- Learning how to use this software gave me the skills to check invoices effectively and understand the process that came with it.
- Developed numerous skills, including my attention to detail, the ability to work under time constraints and my communication skills, whilst working with my co-workers and being able to communicate with workers from other departments.
Volunteer Youth Worker
Heatham House
07.2020 - 03.2022
- I volunteered at a local youth centre where I helped run and plan after school sessions for 9-16 year-olds.
- This involved sports coaching, cookery, arts and music support.
- I also helped organize and deliver community events.
- This experience was extremely beneficial as I have evolved planning, problem solving, and communication skills due to greater interaction with different groups.
Runner/Assistant
Metropolis Studios
07.2021 - 08.2021
- During summer 2021, I worked at Metropolis Studios Facility supporting Stand Alone Productions in their music studio room.
- This involved meeting and greeting important clients, offering refreshments, providing tours of the facility, liaising with the other studios, liaising with tech support for equipment maintenance as well as bookings/cancellations in the client diary.
Sales Assistant
Kaboodles Gift Shop
05.2019 - 06.2019
- Enhanced customer service skills by gaining product knowledge, delivering friendly and efficient service, and adapting to diverse customer needs.
- Applied stock management techniques to maintain organised inventory at Kaboodles Gift Shop.
- Completed two-week work experience at Kaboodles Gift Shop.
Education
BSc - Urban Planning
University of the West of England
Bristol, BST07-2026
A-LEVELS - Geography, Maths, Biology, Chemistry
GREY COURT SCHOOL SIXTH FORM
London, ENG01-2022
GCSE - Mathematics, Biology, Chemistry, Physics, English Literature, English Language, Geography, History
RICHMOND PARK ACADEMY
London, ENG01-2020
Skills
- Customer service
- Cash handling
- Effective communication
- Team Player
- Time management
- Problem solving
- Positive Attitude to Learning
- Urban design
- CAD software
Custom
- Dempsie Earles, Supervisor (Heatham House Youth Centre), dempsie.earles@achievingforchildren.org.uk, 02082880950
- Victoria Flynn, Supervisor (Kaboodles), toriflynnjohnson@gmail.com, 07828858188
- Gareth Beswick, Supervisor (Metropolis Studios), gareth@standaloneproductions.co.uk, 07956869609
- Katie Barratt, HR Advisor, katie.barratt@daygroup.co.uk, 02083809686
- Dan Weaver, Executive Director and Employer, dan.weaver@pegasusgroup.co.uk, 07917260799
- Sean Hindes, Senior Director/Employer, sean.hindes@pegasusgroup.co.uk
- Chiara Acunzo, Store Manager, chiara.acunzo@coop.co.uk
- Alexander Bawden, Store Manager, alexander.bawden@coop.co.uk
Timeline
Customer Team Member
Co-op High Kingsdown
04.2025 - 06.2026
Urban Designer
Pegasus Group
09.2024 - 03.2025
Customer Team Member
Co-op Henleaze
03.2024 - 08.2024
Work experience
Pegasus Group
12.2023 - 02.2024
Accounts Assistant
Day Group LTD
05.2023 - 08.2023
Runner/Assistant
Metropolis Studios
07.2021 - 08.2021
Volunteer Youth Worker
Heatham House
07.2020 - 03.2022
Sales Assistant
Kaboodles Gift Shop
05.2019 - 06.2019
BSc - Urban Planning
University of the West of England
A-LEVELS - Geography, Maths, Biology, Chemistry
GREY COURT SCHOOL SIXTH FORM
GCSE - Mathematics, Biology, Chemistry, Physics, English Literature, English Language, Geography, History
RICHMOND PARK ACADEMY