Sam Cooper
Rushden,Northamptonshire
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer team member
CO-OP
Rushden, Northamptonshire
2019.09 - 2025.12
- Assisted customers by providing product information and resolving queries.
- Collaborated with team members to maintain high standards of store presentation.
- Monitored stock levels and organised replenishment of merchandise as needed.
- Processed transactions efficiently while ensuring accuracy during customer interactions.
- Developed strong relationships with regular customers to enhance their shopping experience.
- Trained new staff members on company policies and customer service best practices.
- Implemented feedback from customers to improve service delivery and product offerings.
- Engaged in promotional activities to increase customer awareness of new products.
- Suggested improvements in processes to enhance efficiency.
- Boosted store morale by fostering a team-based environment.
- Promoted special offers and discounts to increase sales.
- Offered guidance on product selection, improving customer satisfaction.
- Delivered excellent customer service to ensure repeat business.
- Worked efficiently on tills to minimise waiting times for customers.
- Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
- Maintained high standards of hygiene whilst preparing fresh food items.
- Supported the management in inventory control for efficient stock management.
- Operated cash registers accurately, ensuring correct change was given.
- Trained new team members for smooth transition into the role.
- Handled multiple customer transactions concurrently, enhancing workflow efficiency.
- Assisted in creating promotional displays to boost sales.
- Handled customer complaints with tact and professionalism.
Education
GCSEs - Religious Educaiton
Prince William School
Oundle, Northamptonshire 2015.06 - 2015.06
Work Skills - Employment
Tresham College
Kettering 2015.09 - 2017.07
BTEC level 1 - Principles of applied science
Prince William School
Oundle, Northamptonshire 2015.05 - 2015.06
BTEC in Principles of Applied Science level 2 - Science
Prince William School
Oundle, Northamptonshire 2015.06 - 2015.07
Skills
- Product knowledgeability
- Digital communication platforms
- Multi-Line phone operation
- Data entry proficiency
- Returns and exchange procedures
- Billing and payment processing
- Sales finesse
- Customer relationship management software
- Register operation
- Persuasiveness
- Understanding of store layout
- Cash handling
Affiliations
- I am an avid reader, I enjoy everything from high fantasy, to romance novels. I am also an avid gamer, and enjoy games with interesting worlds to explore as i am a naturally curious person.
Certification
I have a full and perfectly clean, driving license with not points or markers.
Timeline
Customer team member
CO-OP
2019.09 - 2025.12
Work Skills - Employment
Tresham College
2015.09 - 2017.07
GCSEs - Religious Educaiton
Prince William School
2015.06 - 2015.06
BTEC in Principles of Applied Science level 2 - Science
Prince William School
2015.06 - 2015.07
BTEC level 1 - Principles of applied science
Prince William School
2015.05 - 2015.06