Katherine Butler
Templepatrick, Ballyclare,County Antrim
Summary
Dedicated professional with extensive expertise in customer service excellence and cash handling. Proficient in POS systems and adept at complaint handling, ensuring high levels of customer satisfaction. Demonstrates strong in-person sales techniques, up-selling practices, and a positive attitude. Skilled in makeup application with 10 years of self-taught learning experience, product knowledge, and trend awareness with a deep understanding of colour theory and contouring. Excels in time management, punctuality, and maintaining hygiene standards. Career goal: to leverage comprehensive skills in a dynamic retail environment to enhance customer experiences and drive sales growth.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Front of house team member
Coleman's Garden Centre
Templepatrick, Antrim
06.2023 - 01.2024
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the restaurant by managing orders, and tending to my tables.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Recommended menu items to guests, enhancing their dining experience.
- Promoted special offers or events to increase awareness among customers.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
A-Levels - Spanish, Business Studies and Mathematics.
Ballyclare High School.
Ballyclare 09.2022 - 05.2024
GCSEs - 12 GCSEs Grades A*-C*
Ballyclare High School
Ballyclare 09.2020 - 05.2022
Skills
- Customer service excellence
- Cash handling expertise
- Proficient in pos systems
- Complaint handling competence
- In-Person sales techniques and ability
- Punctuality and time management
- Up-Selling practices
- Positive attitude
- Hygiene standards
- Payments processing accuracy
- Telephone customer service
- Makeup application
- Product knowledge
- Colour theory understanding
- Trend awareness
- Contouring expertise
- Knowledge of allergens
- Time management
Affiliations
- Fashion and Beauty, Fashion and make-up design, Interior design, Formula 1 and motorcars.
Languages
Spanish
Advanced
Timeline
Front of house team member
Coleman's Garden Centre
06.2023 - 01.2024
A-Levels - Spanish, Business Studies and Mathematics.
Ballyclare High School.
09.2022 - 05.2024
GCSEs - 12 GCSEs Grades A*-C*
Ballyclare High School
09.2020 - 05.2022
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