Indiya Barker-Dunwell
Sheffield,Yorkshire
Summary
Organised and an independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively; Friendly and enthusiastic. Experience in operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver, always managing time and preparing for future guests with efficient side work. Customer-oriented with history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
4
4
years of professional experience
Work History
Front of house team member
Taylor's Bar and Kitchen
Scarborough, North Yorkshire
06.2022 - Current
- Maintained high standards of customer service during peak times.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Enhanced guest experience with a friendly and helpful attitude.
- Maintained a clean and organised bar, enhancing customer satisfaction..
- Supported serving staff with fast, accurate beverage preparation.
- Input orders into register, calculated bills and collected payments.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Checked identification of customers to ensure legal drinking age compliance.
- Served guests spirits, lagers and stouts at bar.
- Built and maintained displays of spirits, enticing guests to make purchases.
Dance teacher
Hatton Performing Arts
Scarborough, North Yorkshire
01.2021 - 09.2024
- Enhanced students' dance skills by instructing diverse styles, including ballet, jazz and contemporary.
- Prepared choreography for annual school productions.
- Fostered a positive learning environment with a focus on creativity and self-expression.
- Worked closely with other faculty members to coordinate inter-disciplinary performances.
- Utilised music effectively to enhance the rhythm understanding amongst students.
- Encouraged students to explore their own artistic style, fostering individuality and creativity.
- Maintained regular communication with parents regarding student progress and areas of improvement.
- Adapted teaching to suit students of varying ages and abilities.
- Provided inspiring teaching space to ignite students' passion for learning.
Education
Bachelor of Arts - International Business with French
Sheffield Hallam University
Sheffield 09.2024 -
A-Levels - Sociology, English Literature, French
Scarborough Sixth Form College
Scarborough 09.2022 - 06.2024
GCSEs - English, Maths, Science, History, Psychology, Drama. French
Scalby School
Scarborough 09.2017 - 06.2022
Skills
- Customer service excellence
- Table cleaning proficiency
- Order taking speed
- Stock control efficiency
- Punctuality and time management
- Positive attitude
- Telephone etiquette
- Barista training
- Active listening
- Food running
- Customer Service
- Bartending
- Efficient under pressure
- Bar equipment maintenance
- Comfortable with late hours
- Verbal communication
Affiliations
- Dance and Theatre
- Music
Languages
French
Intermediate
Timeline
Bachelor of Arts - International Business with French
Sheffield Hallam University
09.2024 -
A-Levels - Sociology, English Literature, French
Scarborough Sixth Form College
09.2022 - 06.2024
Front of house team member
Taylor's Bar and Kitchen
06.2022 - Current
Dance teacher
Hatton Performing Arts
01.2021 - 09.2024
GCSEs - English, Maths, Science, History, Psychology, Drama. French
Scalby School
09.2017 - 06.2022
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