Kunal Upadhyay
Summary
Dedicated professional with expertise in customer service and communication, adept at problem solving and team collaboration. Proven ability to manage time effectively while handling cash and utilising Microsoft Excel for inventory logistics. Committed to enhancing operational efficiency through multitasking and strategic planning, with a focus on achieving long-term career growth in dynamic environments.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work history
Warehouse Operative
Amazon Warehouse
2026.04 - 2026.07
- Efficiently handling, sorting, and processing high volumes of inventory within a fast-paced fulfillment center environment. Responsible for picking and packing customer orders accurately using scanning technology and warehouse management systems. Collaborating actively with cross-functional floor teams to meet strict hourly operational targets, ensure workplace safety standards, and streamline logistics processes for rapid delivery services.
Crew Member
McDonald's
Perth, Perth and Kinross
2025.04 - 2026.04
- Worked in a high-volume, fast-paced customer service environment, delivering friendly and professional service while managing enquiries, resolving complaints, and handling special customer requests. Managed cash and digital card transactions accurately, maintained strict hygiene and food safety standards, and worked collaboratively with team members to ensure smooth operational flow and high overall customer satisfaction.
Distribution Analysis Intern
Quas Drinks Ltd, Edinburgh
Edinburgh
2025.05 - 2025.07
- Supported the comprehensive analysis of client sales and distribution data to uncover regional operational trends and optimize internal reporting metrics. Assisted in organizing, validating, and interpreting complex data sets using Microsoft Excel, working side-by-side with commercial teams to drive informed business decision-making and strategic distribution pipeline planning.
Retail Associate
Pantaloons
Noida
2024.01 - 2024.08
- Delivered excellent customer service by assisting customers with product selection, sizing, and purchase decisions.
- Maintained attractive visual merchandising standards and ensured shelves were fully stocked and organized.
- Handled cash and card transactions accurately while operating the point-of-sale (POS) system.
- Assisted with inventory replenishment, stock checks, and maintaining store cleanliness.
- Worked collaboratively with team members to achieve sales targets and provide a positive shopping experience.
Receptionist
Street Café, Greater Noida
Greater Noida
2023.03 - 2023.12
- Managed front desk operations as the primary point of contact, ensuring a welcoming environment while handling guest bookings, direct telephone enquiries, and in-person requests. Played an active role in elevating customer satisfaction scores by resolving complaints swiftly, supporting administrative workflows, and managing accurate daily cash handling.
Education
MSc - Business Analytics
University of Dundee
Bachelor of Business Administration - undefined
Delhi University
2020.01 - 2023.01
Skills
- Customer Service
- Communication
- Problem Solving
- Team Collaboration
- Time Management
- Cash Handling
- Microsoft Excel
- Multitasking
- Inventory Logistics
LANGUAGES
English: Fluent
Hindi: Native
Accomplishments
- Represented college in football tournaments and regional competitions.
- Participated in innovative marketing and business competitions.
- College representative in management quiz competitions.
- Competed in inter-region football championships and World Games events in Nepal.
Timeline
Warehouse Operative
Amazon Warehouse
2026.04 - 2026.07
Distribution Analysis Intern
Quas Drinks Ltd, Edinburgh
2025.05 - 2025.07
Crew Member
McDonald's
2025.04 - 2026.04
Retail Associate
Pantaloons
2024.01 - 2024.08
Receptionist
Street Café, Greater Noida
2023.03 - 2023.12
Bachelor of Business Administration - undefined
Delhi University
2020.01 - 2023.01
MSc - Business Analytics
University of Dundee