Kreshnadeo Ramanah
Essex
Summary
CQC-registered manager with health and social care management experience focused on regulatory compliance, risk management, and quality assurance. Lead teams to improve service standards and meet statutory requirements across interim and quality management roles. Engage stakeholders, manage budgets, and implement person-centred care with safe medication practices. Conduct section 42 investigations and safeguarding activities, supporting continuous improvement and staff development.
Overview
27
27
years of professional experience
Work History
CQC Registered Manager
National Care Provider Essex Branch
Chingford, London
10.2025 - Current
- Managed daily service operations and upheld statutory compliance requirements.
- Conducted risk assessments, statutory reviews, and audits to support improvement plans.
- Managed recruitment, staff development, and ongoing learning aligned with statutory changes.
- Managed budgets and resources to maintain high standards of care.
- Monitored service performance to support business objectives and economic viability.
- Liaised with families, healthcare professionals, and external agencies for coordinated care.
- Developed best practice approaches across complex neurological and neuro-degenerative disorders.
- Promoted continuous improvement through training and development for the team.
- Delivered proactive person-centred care tailored to each service user need.
Interim Manager
Chartwell Trust Complex Care Services
10.2024 - 04.2025
- Managed recruitment, performance, and development of staff while ensuring compliance with legislative and statutory changes.
- Established and actively monitored key risks and issues, ensuring that effective mitigation plans were in place to ensure compliance with the regulatory bodies.
- Promoted continuous improvement culture within team through targeted training and development initiatives.
- Implemented reforms and initiatives to enhance excellence, staff development, and best practices in medicine management, emergency care, acquired brain injuries, end of life care, mental health, learning disability, and complex comorbidities.
- Liaising with families, healthcare professionals, and external agencies to ensure comprehensive support for residents.
- Directed daily activities of the home and implemented measures to comply with statutory regulations.
Quality Manager
Mid and South Essex NHS Trust Nursing Directorate/ICB
02.2023 - 08.2024
- Ensured service compliance with latest guidelines, upheld high care governance standards, and executed regular auditing practices to support quality improvement.
- Partnered with CQC inspectors, Local Authority Safeguarding Teams, and Social Services to conduct joint inspections of under-performing services and implement effective improvement plans addressing safety shortfalls.
- Collaborated with senior clinical leaders and registered managers across regional service providers, GP practices, hospices, dementia care services, mental health teams, and clinical networks to maintain safe, effective care delivery.
- Assisted local safeguarding teams to investigate cases of alleged negligence and abuse (S42) and other regulatory breaches and ensure lessons are learnt from past mistakes and mitigation plans are put into place to prevent recurrence.
Task Force Executive/ Practice Educator
Delphi Care Solutions (Consultancy Service)
03.2022 - 06.2022
- Provided bespoke consultancy services covering occupancy support, marketing and registration CQC.
- Delivered ongoing support to establish and operate compliant well-led and profitable businesses.
- Guided failing services through turnaround management consulting to improve performance.
- Supported care staff to meet compliance with best-practice standards.
- Conducted mock inspections to assess service quality and compliance standards.
- Produced service evaluations to highlight improvements and address compliance gaps.
- Investigated serious incidents and acted as expert witness in court or safeguarding board.
- Mentored senior management to strengthen leadership, organisational effectiveness, and coaching.
- Provided bespoke support to service providers nationwide.
Care Consultant/General Manager
Tomswood Lodge Care Home
05.2020 - 03.2022
- Implemented strict infection prevention and control measures following Department of Health and local authority guidelines, coordinated communication with Care Quality Commission, Local Authorities, Safeguarding Board, NHS, and MDT while addressing nursing needs of service users and supporting staff development.
- Ensured safety and well-being of residents, families, staff and visitors during pandemic while addressing safeguarding concerns, maintaining high standards of care.
- Managed residential care home for individuals with dementia, mental health, learning and physical disabilities during Covid-19 crisis, ensuring continuity of care in challenging circumstances.
Care Consultant/Practice Educator
ACTS
01.2013 - 01.2019
Post Grad Studies Medical Ethics and Law
Keele University
01.2010 - 01.2012
Regional Manager/Practice Educator
Claimar Care
01.2000 - 01.2010
Education
RGN, RMN - Nursing
NHS University Trusts
London, ENGDiploma - Nursing
University of London
LondonDipHE - Bioscience
North East Surrey College of Technology (NESCOT)
SurreyBSc (Hons) - Human Physiology and Pharmacology
University of East London
City of londonPost Grad Studies - Medical Ethics and Law
Keele University
Skills
- Compliance with regulations
- Risk management strategies
- Health and social care laws
- Quality assurance processes
- Engagement with stakeholders
- Person-centred approach to care
- Safe and effective medication management
- Financial analysis and budgeting
- Management of contracts
- Recruitment and training of staff
- Visible leadership presence
- Guidance on ethics
- Assist with S42 investigations and safeguarding
Accomplishments
- 45 years+ experience in health and social care
- Strong leadership, organizational, and communication skills, ability to work collaboratively across multidisciplinary teams
- Competence in data analysis and identifying trends, risk management and clinical governance, with in depth knowledge of CQC regulations, Health and Social Care Act and other relevant legislations
- Well versed with the Mental Capacity Act and Liberty Protection Safeguards including the local Safeguarding Board Adults Decision Support Framework
- Skills in infection control, medication safety and conducting root cause analyses to minimise adverse events
- Able to deliver complex care training and assess competency
- Strong customer service skills in the areas of handling disputes and treating residents and relatives with upmost care as part of the duty of candour.
- Identify and resolve operational challenges with a proactive and solutions-focused approach.
- Uphold company standards of excellence and service, guaranteeing quality performance.
Hobbies and interests
- Travelling and meet people from other cultural background
- Flying both small planes and helicopters
- Digital Photography and video
- Community events and engagements
- Fund raising for charities
Timeline
CQC Registered Manager
National Care Provider Essex Branch
10.2025 - Current
Interim Manager
Chartwell Trust Complex Care Services
10.2024 - 04.2025
Quality Manager
Mid and South Essex NHS Trust Nursing Directorate/ICB
02.2023 - 08.2024
Task Force Executive/ Practice Educator
Delphi Care Solutions (Consultancy Service)
03.2022 - 06.2022
Care Consultant/General Manager
Tomswood Lodge Care Home
05.2020 - 03.2022
Care Consultant/Practice Educator
ACTS
01.2013 - 01.2019
Post Grad Studies Medical Ethics and Law
Keele University
01.2010 - 01.2012
Regional Manager/Practice Educator
Claimar Care
01.2000 - 01.2010
RGN, RMN - Nursing
NHS University Trusts
Diploma - Nursing
University of London
DipHE - Bioscience
North East Surrey College of Technology (NESCOT)
BSc (Hons) - Human Physiology and Pharmacology
University of East London
Post Grad Studies - Medical Ethics and Law
Keele University