Benjamin Boateng
London,United Kingdom
Summary
I am an ambitious, diligent, and passionate professional with extensive experience in serving others. I am consistently driven to surpass expectations, employing a strategic approach and a growth-oriented mindset to deliver compelling results. My comprehensive expertise in customer service and healthcare enables me to execute my duties with the utmost excellence. I possess substantial experience in direct collaboration with Local Authorities and Commissioners, maintaining a consistently positive and adaptable demeanour. I am well-presented, articulate, possess exceptional time management skills, and am a dedicated team player.
Overview
1
1
Language
1
1
year of post-secondary education
13
13
years of professional experience
Work History
CQC Registered Manager
MiHomecare Limited
Southwark, United Kingdom
03.2023 - Current
- Ensuring full compliance throughout the business
- Demonstrating leadership, inspiring the local office team to attain the highest possible standards and leading by example in doing so.
- Managing resources within agreed budgets.
- Being aware of and monitoring achievement of applicable Key Performance Indicators (KPIs), whether internal, regulatory or contractual.
- Maintaining management data and providing management reports to senior management as and when required.
- Participating in and contributing to strategic business planning.
- Taking ultimate line management responsibility for all staff employed at their branch and any other sites under their responsibility and managing staff competence, performance and other human resources issues in line with group policy and relevant legislation and contractual standards
- Ensuring that recruitment processes are implemented in keeping with group policy so that appointments are made fairly and that applicants are subjected to rigorous vetting for suitability and eligibility to work (in line with contractual and regulatory standards);
- Ensuring that all staff under their line management are capable and confident to carry out their roles by continually identifying training and development needs, via supervision and appraisal processes defined in group policies
- Practice and promote effective, timely communication both within and outside the group.
- Promote anti-discriminatory practice.
- Protect the confidentiality of service users, employees and of the business.
- Have due regard for their own safety and that of others, with reference to the group’s health and safety arrangements.
- Participate in staff development (including supervision), training and performance appraisals as required.
- Participate in any meetings as required.
- Comply with group policies and procedures
- Developed training programs for new staff to enhance service delivery.
- Coordinated schedules and assignments for caregivers across multiple locations.
- Managed compliance with health regulations and company policies.
- Facilitated communication between clients, families, and care teams.
- Conducted performance evaluations to support staff development initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Care Manager
Sage Care
Southwark, United Kingdom
03.2022 - 03.2023
- Ensuring full compliance throughout the business
- Establish new care packages in line with the growth of the business
- Work in partnership with the local authority, Investigate and respond to safeguarding, complaint and other quality concern within the timeframe given.
- Managing Coordinators and Field Supervisors alongside the Registered Care Manager.
- Ensure that Care Quality Commission and company rules and regulations are maintained.
- Support Branch Manager and step in their absence to see to smooth running of business.
- Communicate effectively with social workers and next of kin of the user.
- Support the delivery of the highest quality care support to service users by carrying out a range of functions in the field.
- Managed individual performance and growth to ensure set objectives are achieved and to undertake monthly one-to-ones and bi-annual appraisals and routine supervisions.
Lead Care Coordinator
Eleanor Nursing and Social Care Ltd
Greenwich-London, United Kingdom
07.2020 - 03.2022
- Building relationships with the care workers to gain their commitment and reliability.
- Managing care worker rotas, ensuring they are organised and sufficiently planned to take into account travel time.
- Ensuring continuity of care and allocating the appropriate care workers, with due regard for the needs of the service user and attributes of the care worker assigned.
- Working with recruitment personnel to ensure sufficient current and future staffing levels.
- Liaising as necessary with members of the multidisciplinary team (e.g. social workers, Occupational Therapy, District nurses, SALT Team and Doctors) to deliver a holistic, person-centred care.
- Providing regular supervisions and appraisals for the care workers, to discuss any issues, updates and to provide continuous training.
- Taking part in the out of hour duties when required.
Sales Advisor
The White Company
London, United Kingdom
01.2019 - 01.2022
- Build excellent customer relationships by approaching and offering them in depth knowledge about our product to maximise sales opportunities hence higher conversion rate.
- Always ensure to attain or exceed daily sales targets.
- Per the white company ethical standards, I ensure to capture more information from department and team leaders to help customers and clients purchase right products.
- Periodic replenishing to make up for sold on shelve stock.
- Make sure products are well up to standards before shop opens and closes.
- Help till with packing and gift wrapping for clients due to busy Christmas period.
Sale Ambassador
Climb Marketing
London, United Kingdom
01.2020 - 06.2020
- Undertake market research and establish the best way to reach target groups.
- Develop and communicate through the organisations CRM (Customer Relationship Management) system.
- Represent the company at events and seminars.
- Plan, prepare and manage the publication and distribution of publicity materials.
- Line manage a marketing assistants and new recruits.
Care Coordinator
Day and Nite Care Ltd
03.2017 - 01.2020
- Accept and process changes and amendments to existing care packages.
- Assign care workers to customers, whilst working within the standards and requirements of the company and ensure work is allocated fairly and appropriately.
- Ensure all runs and working patterns meet the needs of the company, customer and care worker.
- Liaise with customers and are workers to ensure an efficient service provision.
- Prepare reports as required and ensure care worker Rota’s are completed and distributed on a weekly basis to all appropriate parties.
- Perform On call duties and any other duties as deemed necessary by the business.
Dental Assistant
Knightshill Dental Practice
London, United Kingdom
06.2013 - 08.2019
- Clinical support with all activities of the surgery.
- Supporting dental surgeons’, hygienist with lab preparation, tools and equipment sterilisation.
- Handle inbound calls, emails, live chats social media queries and booking patients in the absence of receptionist.
- Admin duty- faxing, scanning and photocopying of documents.
- Filling and postage of patience follow up appointments/ referrals.
Education
Level 5 - Leader in Adult Care
Paragon Skills
London 06.2025 - 02.2026
NVQ Level 5 - Diploma in Leadership for Health and Social Care and Children and Young Peoples Services
Beats Learning
LondonBachelor's Degree - Upper Class Achievement
Kwame Nkrumah University of Science and Technology
KumasiSkills
- Excellent Verbal and communication skills
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Skilled in building and managing effective relationships
- Proficiency in IT
- Experience with bespoke systems
- Proficient in CM2000
- Team leadership
- Care management
- Staff development
- Compliance oversight
- Customer service
- Performance evaluation
- Communication strategies
- Project coordination
- Sales techniques
- Budget management
- Shift scheduling
- Cross-functional teamwork
- Regulatory compliance
- Conflict resolution
- Innovation management
- Decision-making
- Disciplinary techniques
- Emergency response
- Budget control
- Contract management
- Negotiation
- Partnership development
- Coaching and mentoring
- Staff management
- Employee onboarding
- Risk management
- Clear communication
- Financial records oversight
- Verbal and written communication
Hobbies and Interests
- Sports
- Reading
- Music
Languages
English
First Language
Timeline
Level 5 - Leader in Adult Care
Paragon Skills
06.2025 - 02.2026
CQC Registered Manager
MiHomecare Limited
03.2023 - Current
Care Manager
Sage Care
03.2022 - 03.2023
Lead Care Coordinator
Eleanor Nursing and Social Care Ltd
07.2020 - 03.2022
Sale Ambassador
Climb Marketing
01.2020 - 06.2020
Sales Advisor
The White Company
01.2019 - 01.2022
Care Coordinator
Day and Nite Care Ltd
03.2017 - 01.2020
Dental Assistant
Knightshill Dental Practice
06.2013 - 08.2019
NVQ Level 5 - Diploma in Leadership for Health and Social Care and Children and Young Peoples Services
Beats Learning
Bachelor's Degree - Upper Class Achievement
Kwame Nkrumah University of Science and Technology