Benjamin Albone-Ashton
Wootton,Bedford
Summary
Experienced in care home and domiciliary care management, with a strong focus on training and development, data analysis, and incident and complaint management. Demonstrates expertise in crisis intervention and mental capacity act understanding, contributing to service improvement plan development and visible leadership. Skilled in vulnerable adult safeguarding, adhering to Health and Social Care Act 2008 and CQC regulations, ensuring quality assurance controls are met. Proficient in policies and procedures related to adult social care understanding, maintaining high care quality standards through effective people management. Committed to advancing the field of health and social care through continuous service improvement.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
CQC Registered Manager
Sahara Community Care Services
Bedford
2025.01 - Current
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Led team meetings, fostering open communication and collaboration.
- Conducted risk assessments to uphold safety standards.
- Ensured compliance with regulatory standards to maintain registration status.
- Enhanced staff performance by conducting regular training sessions.
- Upheld high standard of patient confidentiality at all times.
- Coordinated with external agencies for comprehensive client support services.
- Maintained detailed records to ensure accurate documentation of care provided.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Fostered a positive working environment through effective conflict resolution strategies.
- Improved operational efficiency with effective resource allocation.
- Developed care plans for optimised patient outcomes.
- Implemented quality control protocols for improved service delivery.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Managed budgets to maintain financial viability of the facility.
- Streamlined administrative processes, improving overall productivity.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Investigated complaints thoroughly, resulting in improved customer relations.
- Recruit qualified staff for optimal team performance.
- Line managed staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Implemented strategic decisions for future and growth of care services.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
- Created digital file classification system for company-wide use.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Deputy Manger (Promotion) [EMPLOYED]
Country Court Care (TUPE)
Bedford
2024.02 - 2024.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Accurately assessed care needs of potential service users by conducting thorough pre-admission assessments.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Collaborated with external providers to meet patient care continuity needs.
- Managed daily service operations through strategic care planning.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Supervised 60 healthcare staff in enabling efficient daily operations 80-bed Private Residential, Nursing and Dementia facility.
- Raised awareness of service by liaising and maintaining partnerships with local community organisations.
- Prevented resource gaps by participating in out-of-hours support rota.
- Evaluated performance reports to monitor practice progress.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Optimised service user outcomes by creating and implementing effective Service Improvement Plans (SIP).
- Line managed 60 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Attended regular training to develop expertise in people management and care service provider regulations.
Care Team Lead (Secondment) [EMPLOYED]
Baycroft Care Homes
Bedford
2023.09 - 2024.02
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Developed and implemented strategic processes for improved productivity and profitability.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led team of 56 to achieve KPI targets and successfully complete assigned projects.
- Mentored and coached junior staff to produce high-performing, quality team members.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Senior Care Assistant [EMPLOYED]
Baycroft Care Homes
Bedford, Bedfordshire
2022.11 - 2023.09
- Administered medications in line with care plans and nursing team guidance.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Assisted with medicine and stock counting, ordering and replenishing.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Monitored client health conditions and reported immediate issues to manager.
- Kept patient environments clean and neat following optimum hygiene standards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained confidentiality and compliance standards for optimised patient care.
- Monitored junior staff to assess care provisions and implement continued best practices.
Duty Care and Estate Manager/Night Manager [EMPLOY
McCarthy Stone/Your Life Management Services
Bedford
2021.09 - 2022.11
- Undertaking the required Estates Management functions as part of the duty management team
- Responding to emergency situations; being the first line of response on call, alerting the emergency services as appropriate and reporting changes to relevant individuals/parties
- Monitoring that staff provide high quality care and support for the residents
- Producing staff rotas and ensuring effective cover
- Taking the lead role for a given service area
- Discharge all duties and responsibilities in such a way as to enhance the quality of Assisted Living residents' lives in retirement
- Contribute to leading and supervising staff whilst leading the shift
- Induct new staff and contribute to their supervision
- Carry out regular audits of staff competency
- Ensure the delivery of an excellent standard of customer service to residents
- Ensure appropriate staffing numbers are met, providing direct personal care and support provision where necessary, undertaking practical duties where necessary including communal cleaning and resident's laundry
- Maintain necessary records and participate in the resident's care planning, goal setting and Resident's reviews
- Responsible for the safety and well-being of the residents and staff on duty; monitoring the development for any Health & Safety issues in the communal areas and notify any issues to the Estates Manager and take appropriate action to minimise or eliminate risk
- Liaise with other professionals, family, neighbours, volunteers etc as necessary
- Implement the Medication Policy in relation to the safe storage, handling, recording and disposal of medication
- Ensure the building is clean and well-presented at all times
- Ensure fire equipment testing and fire drills are undertaken in accordance with the company policy under the direction of the Estate Manager
- Carry out regular call monitor equipment checks in accordance with company policy
- Ensure the Guest Suite is prepared for visitors and cleaned following use, including laundering the bed linen
- In this role I developed a new document to further strengthen the Personalisation of care and support plans, this document is titled 'Life story' and contains small prompts about the individual's life so we can generate an in-depth personal history of the individual to be included in the Care and Support Plan
- Feedback from this has been extremely positive, family members have expressed learning things about the individual they did not know before
- I have overseen the distribution of 6-monthly review forms and developed a summary report of development services based on the homeowner responses to provide the Estate Management team with feedback and constructive criticism to establish areas of improvement.
Support Worker [EMPLOYED]
Bedford Mencap Playscheme
Bedford
2022.07 - 2022.08
- Working under direction of Manager and group leader, working in teams with small groups of students or One-to-One with specific students, all of whom have Special Educational Needs and Disabilities (SEND) and are aged 4-18.
Care and Support Assistant/Night Care and Support Assistant
Care Support
Bedford Branch
2020.10 - 2021.09
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained confidentiality and compliance standards for optimised patient care.
Senior Community Support Worker/On-call Supervisor
Destiny Integrated Care Limited
Bedford
2019.03 - 2020.07
- Providing practical support for individuals and their families, such as assisting with household tasks, personal care and paperwork (as well as shopping and social trips)
- Supporting and monitoring Service User healthcare needs, including administering medication, temperature and blood sugar checks (Vitals) and escalating concerns with General Practitioners and District Nurses as appropriate
- I actively assisted in completing monthly audits of all documentation
- Completion of care and support plans, and regularly updating all documentation
- Work as part of a multi-disciplinary team with other healthcare professionals
- Holding the on-call/out of hours phone on a daily basis, completing a log of each call received and handing over to the relevant individual.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs
- Established and maintained working relationships with clients based on trust and non-judgement.
- Prepared nutritious meals per day in line with clients' dietary requirements.
- Responded promptly to emergencies with quick thinking and appropriate action.
Acting Registered Manager
Line of Sight Care Limited
Bedford/Milton Keynes
2019.11 - 2020.02
- Ensure that agreed quality assurance initiatives were implemented within the organisation -development of a new working policy entitled 'Care Quality and Safety Alerts' based on feedback from Service Users and results of Staff Spot-Checks/Supervisions
- Liaison with social care regulators and local authorities to ensure satisfactory standards were maintained
- Providing improvement, independence, and choice for service users, making sure they were treated with dignity at all times
- Managed the effective use of resources and maintained high levels of clients
- Complied with all regulatory requirements at all times and in particular the regulations or the registration and inspection of domiciliary care providers
- Ensured that policies and procedures were implemented and understood by all the staff to ensure highest standards of care
- Ensuring that all service users had an up-to-date and detailed care plan, which was regularly evaluated and actively involved service users in the preparation; generating Risk Assessments for all associated care risks, making sure they were clearly identified and correctly actioned
- Regularly monitored the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the service user were recognised, assessed, and met
- Promoting full compliance with the Mental Capacity Act and that service users were empowered to make choices where able and where not best interest decisions were made on their behalf involving all those necessary
- Maintaining highest standard of care consistent with the requirements of CQC/Funding Authorities
- Conducting pre-admission assessment for all potential service users, whether in their own homes or as an in-patient at the local hospital
- Adhering to professional and legal responsibilities with regard to the storage, handling and administering of medication and record keeping
- Working with service users and families to develop and implement end-of-life care plans and supporting to smooth transitions into specialist care settings when necessary, such as hospice care
- Attending inspection from local authority care standards team
- Initiation conversation with external organisations to develop new care strategies; during my time at Line of Sight Care I started the process for the company to be the first domiciliary care agency to provide the butterfly scheme.
Student Nurse
NHS Trust Bedford Hospital/University of Bedfordshire
Bedford
2018.10 - 2019.08
- Student Nurse Placements working in a variety of settings
- Including, care of the elderly female, community outreach discharge Team (hospital@home team), specialist stoma care, as well as oncology following a patient from diagnosis to treatment
- Responsibilities including taking vital observations, medication administration, nutritional and weight management as well as wound care and dressings.
SEN Support Worker (Vocational Practice/Student Practice)
Wootton Lower School
Bedford
2017.08 - 2018.07
- One-to-one support for children with suspected or diagnosed special educational needs, tailoring learning to be inclusive and understandable for their individual requirements.
Education
NVQ Level 5 - Leadership and Management in Health and Social Care
Paragon Skills
Bedford 2025.04 -
Certificate of Higher Education - IOSH Managing Occupational Health and Wellbeing
Institution of Occupational Safety and Health
Bedford 2026.02 - 2026.04
NVQ Level 2 - Emergency First Aid at Work
Worksafe training Solutions
Bedford 2024.04 - 2024.04
NVQ Level 3 - RSPH Level 3 Award in Mental Health First Aid
Royal Society for Public Health
England 2023.10 - 2023.10
Mental Health First Aider - Mental Health First Aid
Mental Health First Aid England and Hope Health
London 2023.05 - 2023.05
Record of Achievement - Aspects of Health - Adult Nursing
University of Bedfordshire
Bedford 2018.10 - 2020.02
BTEC National Level 3 Extended Diploma - Health and Social Care
Bedford College
Bedford, United Kingdom 2016.09 - 2018.03
General Certificate of Secondary Education - GCSE's
Biddenham International Upper School and Sports College
Bedford 2013.09 - 2016.05
Level 2 Award for Personal Licence Holders - Personal Licence Holders
Highfield/Knight Training
Bedford 2022.07 - 2023.01
Level 1 and 2 SEND Law - SEN Law
IPSEA (Independent Parental Special Education Advice)
Bedford, United Kingdom 2022.04 - 2022.05
BSC Level 2 ECDL Certificate - IT Application
Biddenham International Upper School
Bedford 2016.01 - 2016.06
Skills
- Care home and Domiciliary Care Management
- Training and Development
- Data analysis
- Incident and complaint management
- Crisis Intervention
- Mental capacity act (MCA) understanding
- Service improvement plan (SIP) development
- Visible leadership
- Vulnerable Adult Safeguarding
- Health and Social Care Act 2008
- CQC regulations
- Quality assurance controls
- Policies and procedures
- Adult social care understanding
- Care quality standards
- People Management
CUSTOM
References available on request.
WORK HISTORY
- Bedford Mencap Playscheme, Volunteer Minibus Escort, Bedford, 2017-07, 2017-08, Providing a safe mode of transport to and from the Playscheme; ensuring children are accounted for on a register, Communicating with parents/carers on daily changes and the children's individual needs, Ensuring transport is accessible and suitable for the individual needs of each child, Prompting and supporting the safe transport – ensuring correct wear of seatbelts and where appropriate the safe fitting of booster seats.
- Bedford Mencap Playscheme, Volunteer One-to-One Support Worker, Bedford, 2017-07, 2017-08, As below
- Bedford Mencap Playscheme, Volunteer One-to-One Support Worker, Bedford, 2016-07, 2016-08, One-to-one respite care for children with Special Educational Needs and Profound Multiple Learning Difficulties/Disabilities, ensuring the children have an enjoyable time in a safe and happy environment, giving the parents/carers the vital break that they need, Supporting with activities including but not limited to trips to the local park, swimming, play centres, sports groups, animal encounters, games rooms.
PERSONAL INFORMATION
- Date of birth: 2000-02-16
- Nationality: Male
References
References available upon request.
Timeline
Certificate of Higher Education - IOSH Managing Occupational Health and Wellbeing
Institution of Occupational Safety and Health
2026.02 - 2026.04
NVQ Level 5 - Leadership and Management in Health and Social Care
Paragon Skills
2025.04 -
CQC Registered Manager
Sahara Community Care Services
2025.01 - Current
NVQ Level 2 - Emergency First Aid at Work
Worksafe training Solutions
2024.04 - 2024.04
Deputy Manger (Promotion) [EMPLOYED]
Country Court Care (TUPE)
2024.02 - 2024.11
NVQ Level 3 - RSPH Level 3 Award in Mental Health First Aid
Royal Society for Public Health
2023.10 - 2023.10
Care Team Lead (Secondment) [EMPLOYED]
Baycroft Care Homes
2023.09 - 2024.02
Mental Health First Aider - Mental Health First Aid
Mental Health First Aid England and Hope Health
2023.05 - 2023.05
Senior Care Assistant [EMPLOYED]
Baycroft Care Homes
2022.11 - 2023.09
Support Worker [EMPLOYED]
Bedford Mencap Playscheme
2022.07 - 2022.08
Level 2 Award for Personal Licence Holders - Personal Licence Holders
Highfield/Knight Training
2022.07 - 2023.01
Level 1 and 2 SEND Law - SEN Law
IPSEA (Independent Parental Special Education Advice)
2022.04 - 2022.05
Duty Care and Estate Manager/Night Manager [EMPLOY
McCarthy Stone/Your Life Management Services
2021.09 - 2022.11
Care and Support Assistant/Night Care and Support Assistant
Care Support
2020.10 - 2021.09
Acting Registered Manager
Line of Sight Care Limited
2019.11 - 2020.02
Senior Community Support Worker/On-call Supervisor
Destiny Integrated Care Limited
2019.03 - 2020.07
Student Nurse
NHS Trust Bedford Hospital/University of Bedfordshire
2018.10 - 2019.08
Record of Achievement - Aspects of Health - Adult Nursing
University of Bedfordshire
2018.10 - 2020.02
SEN Support Worker (Vocational Practice/Student Practice)
Wootton Lower School
2017.08 - 2018.07
BTEC National Level 3 Extended Diploma - Health and Social Care
Bedford College
2016.09 - 2018.03
BSC Level 2 ECDL Certificate - IT Application
Biddenham International Upper School
2016.01 - 2016.06
General Certificate of Secondary Education - GCSE's
Biddenham International Upper School and Sports College
2013.09 - 2016.05