Kate Croker
Langport
Summary
Dedicated professional with extensive expertise in care quality standards and vulnerable adult safeguarding. Proficient in understanding CQC inspections, risk evaluation, and policies and procedures development. Demonstrates exceptional skills in dementia care, adult social care, multidisciplinary coordination, and people management. Adept at supported living management, person-centred planning, duty of care fulfilment, personal care, palliative care provision, infection prevention and control, clinical observations, record-keeping, and care-plan implementation. Committed to enhancing the quality of life for individuals through comprehensive and compassionate care solutions.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
CQC Registered Manager
You First Support Services
Aller, Somerset
10.2024 - Current
- Oversaw 23 domiciliary care packages for clients with learning disabilities, dementia, and mental health issues.
- Ensured smooth operation of care packages by coordinating with external agencies.
- Developed comprehensive care plans to optimise client outcomes.
- Conducted thorough risk assessments to maintain safety standards.
- Facilitated in-house training programmes to enhance staff competencies.
- Streamlined administrative processes to boost productivity.
- Investigated complaints rigorously, resulting in enhanced customer relations.
- Collaborated with multidisciplinary teams for coordinated care delivery.
Team coordinator
You First Support Services
Aller, Somerset
01.2024 - 10.2024
- Assisted registered manager in daily operations of care packages.
- Conducted audits, supervision, and spot checks to ensure compliance.
- Facilitated team meetings to enhance communication and collaboration.
- Managed compliance and care plans to meet regulatory standards.
- Provided support during team sickness to maintain service continuity.
- Handled on-call responsibilities for urgent care issues.
Support worker
You First Support Service
Aller, Somerset
10.2023 - 01.2024
- Assisted in maintaining a clean environment for improved client health.
- Assisted with mobility issues enabling easier movement around the home.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Rapid Response Senior Health Care Assitant
NHS
South petherton, Somerset
08.2022 - 01.2024
- Conducted assessments to evaluate patient needs and progress.
- Supported patients post-discharge to ensure smooth transitions.
- Maintained accurate records for all patient interactions and treatments.
- Monitored physical observations to identify changes in health status.
- Assisted in end-of-life care, providing compassionate support.
- Participated in multidisciplinary meetings to collaborate on patient care strategies.
Community Engagement Coordinator
St Monica Trust
Bedminster, Bristol
01.2017 - 08.2022
- Facilitated resident meetings to foster community engagement.
- Coordinated activities to enhance resident participation and satisfaction.
- Managed budget effectively to ensure optimal resource allocation.
- Oversaw volunteers to ensure smooth execution of events.
Registered manager
Alzheimer's Society
Twerton, Bath and North East Somerset
09.2015 - 01.2017
- Managed two day centres and home support service for individuals living with dementia.
- Oversaw budgets to ensure financial viability across all services.
- Liaised with local authority to enhance service delivery and compliance.
- Promoted business initiatives to increase community engagement and awareness.
- Assessed new clients to determine appropriate service provision.
Associate Practitioner
AWP NHS Foundation Trust
Brislington, Bristol
05.2004 - 09.2015
- Collaborated with trained nurse to ensure efficient shift operations.
- Drafted care plans and conducted risk assessments for patient welfare.
- Accompanied patients to appointments, enhancing access to services.
- Assisted patients with daily needs, promoting independence and well-being.
- Performed clinical duties to maintain high standards of care.
- Escorted patients to ECT treatment, ensuring safety and comfort.
- Provided support to patients post-ECT treatment for recovery.
- Maintained accurate records to uphold compliance and quality assurance.
Education
GCSEs - Mathematics
City Bristol of College
Bristol 09.2017 - 08.2018
GCSEs - English
City of Bristol College
Bristol 09.2018 - 08.2019
NVQ Level 5 - Leadership & Management
City & Guilds
Bristol 01.2016 - 07.2018
Higher National Diploma - Health & Social Studies
University of West of the England
Bristol 09.2005 - 07.2007
Skills
- Rota planning
- Risk assessment
- Care planning
- Safeguarding adults
- Workplace investigations
- Troubleshooting
- Motivational leadership
- Team collaboration
Timeline
CQC Registered Manager
You First Support Services
10.2024 - Current
Team coordinator
You First Support Services
01.2024 - 10.2024
Support worker
You First Support Service
10.2023 - 01.2024
Rapid Response Senior Health Care Assitant
NHS
08.2022 - 01.2024
GCSEs - English
City of Bristol College
09.2018 - 08.2019
GCSEs - Mathematics
City Bristol of College
09.2017 - 08.2018
Community Engagement Coordinator
St Monica Trust
01.2017 - 08.2022
NVQ Level 5 - Leadership & Management
City & Guilds
01.2016 - 07.2018
Registered manager
Alzheimer's Society
09.2015 - 01.2017
Higher National Diploma - Health & Social Studies
University of West of the England
09.2005 - 07.2007
Associate Practitioner
AWP NHS Foundation Trust
05.2004 - 09.2015
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