Kayleigh Simpson
Blackpool,Lancashire
Summary
I am a compassionate individual with strong communication and problem-solving skills, coupled with a background in customer service and conflict resolution. I have a proven ability to build trust and provide support in challenging situations. I am dedicated to creating a positive and nurturing environment for young people, fostering their growth and well-being.
I have an academic background revolving public services and counter terrorism. I achieved a first-class degree in public services and a merit in my MSc counter terrorism postgraduate degree. Knowledge from these degrees allows me the ability to work directly with the public and to serve my community, which is the greatest passion of mine. They taught me the importance of safeguarding, community relations and identifying the root cause of challenging situations. I have a background in leadership and team working that comes from my time as a cadet leader and a police officer. I led small teams through a variety of situations, from minor to extremely challenging.
I have a passion for mental health, and this began when I completed my undergraduate degree dissertation titled “adolescent mental health services: the needs; weaknesses and barriers.” This identified the struggles that our adolescents suffer when reaching out for help.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Children's Residential Support Worker
Your Chapter ltd
Poulton le Fylde
2025.09 - 2026.03
- I am a therapeutic care practitioner in a children’s home that beds 6 males and specialises in trauma informed intervention. This home is a HSB home (harmful sexual behaviour.) My role is to work closely with these children to support them on their independence journey and to help them succeed in school, day to day life and plan their futures to ensure they have the best quality of life. I am trained in AIM intervention which helps the young person to understand their harmful sexual behaviours and to help them learn and move on from this. On a day to day basis, I’ll ensure they are keeping up with good hygiene, good eating habits and keeping them active to benefit their health. This role also includes completing paperwork such as daily records, weekly records, risk assessments, care plans, key work sessions and finances.
CEC Agent
Direct Tyre Management
Blackpool, Lancashire
2024.10 - 2025.09
- This was a role in fleet management, I spoke to customers on a daily basis when they had any problems with their tyres. I would then call fitters in the area to respond to these jobs and fix the tyres as soon as possible: It was a call centre environment and brilliant customer service was a must.
Police Constable
Lancashire Constabulary
Blackpool, Lancashire
2023.09 - 2024.10
- I have realised this is not the job for me and I am looking to start a new career but I still want to be communicating with the public and help them wherever I can. Although this job turned out to be not for me, I have a great work ethic and I’m ready to challenge myself and take on a new role to learn new skills and use my experience to become a determined and hard working colleague.
Pensions Administrator
Local Pension Partnership Administration
Preston, Lancashire
2023.02 - 2023.09
- At this role I was talking to customers directly over the phone and helping them with their queries regarding their pensions. I gained computer skills here as I was handling data and calculating pensions based on customer information. I had to use a lot of empathy when handling a bereavement call. I had a lot of targets to meet such as call time, how many emails I replied to, how many calls I successfully helped. I always met my targets and I was determined to help every single customer, even the complaints.
Floor Manager
McDonald's
Blackpool, Lancashire
2019.05 - 2023.02
- Within the role of Floor Manager I have learned valuable skills such as communication, team work, decision making, multi tasking and quality customer service.
- The day to day tasks I undertake as a manager has allowed me to gain experience working under pressure whilst simultaneously providing a fast and friendly service.
- Working together as a team with great communication skills has allowed me to become an efficient, hard working and determined individual and I would love to use these skills to care for others in their day to day lives.
Bartender and Waitress
West Coast Rock Café
Blackpool, Lancashire
2018.10 - 2019.04
- With this role I ensured that customers were happy as soon as they walk in the door. I liked to greet them and take them to their table to ensure there’s a worker and customer bond straight away. The food is important for the service however interacting with the customer plays a large role in amazing customer service.
Barista
Costa Coffee
Blackpool, Lancashire
2018.07 - 2018.10
- I was a barista at Costa Coffee in the Blackpool Victoria hospital. I had a large knowledge about coffee and how to make a large variety of drinks. I also had the responsibility to clean the store and ensure I was following the health and safety regulations. I also dealt with food so I had to ensure I always had clean hands and dealt with the toaster safely.
Floor Staff
Wetherspoons
Blackpool, Lancashire
2018.05 - 2018.07
- My responsibilities were to collect glasses, take food to customers, check on customers, take their plates back in and also clean. With this job I have learnt a lot more communication skills and social skills which I can apply to working with the public to provide them with the best customer service and make sure their experience was of high quality.
Supervisor
Subway
Blackpool, Lancashire
2017.09 - 2018.04
- My responsibilities were handling money and counting the money at the end of the day which included till work and the safe. I also had the responsibility of closing the store. I was regularly communicating to customers therefore my customer service skills were constantly improving.
Education
Level 2 Qualification - Mental Health First Aid & Workplace Advocacy
Hertfordshire College
Blackpool, Lancashire 2024.05 - 2024.09
Master of Science - Counter Terrorism
University of Central Lancashire
Preston 2021.09 - 2026.03
BA (Hons) First Degree - Public Services
Blackpool and the Fylde University
Blackpool 2018.09 - 2021.05
Diploma of Higher Education - Public Services
Blackpool and the Fylde College
Blackpool 2016.09 - 2018.06
GCSE - Maths
St Mary's Catholic Academy
Blackpool 2015.02 - 2016.08
GCSE - English
St Mary's Catholic Academy
Blackpool 2015.02 - 2016.08
Skills
- Operational leadership
- Office software proficiency
- Document creation
- Data analysis
- Punctuality
- Active listening
- Effective task delegation
- Versatility
- Effective time management
- Typing proficiency
- Customer care
- Workforce instruction
- Timetable management
- Conflict resolution strategies
- Crisis intervention proficiency
- Mental health training
- Medication administration
- AIM intervention trained
- Multi agency working
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Master's
Personal Information
Additional information
- Additional Skills
- Punctuality
- Active Listening - Listening to colleagues, the public and to direct orders given to me
- Multi Tasking
- Working under pressure
- Decision Making
- A large knowledge on working directly with the public
- Leadership skills - Police Cadet Leader
- Time management
- Problem solving
- Suicide intervention training
- Safeguarding training
- First aid trained
Timeline
Children's Residential Support Worker
Your Chapter ltd
2025.09 - 2026.03
CEC Agent
Direct Tyre Management
2024.10 - 2025.09
Level 2 Qualification - Mental Health First Aid & Workplace Advocacy
Hertfordshire College
2024.05 - 2024.09
Police Constable
Lancashire Constabulary
2023.09 - 2024.10
Pensions Administrator
Local Pension Partnership Administration
2023.02 - 2023.09
Master of Science - Counter Terrorism
University of Central Lancashire
2021.09 - 2026.03
Floor Manager
McDonald's
2019.05 - 2023.02
Bartender and Waitress
West Coast Rock Café
2018.10 - 2019.04
BA (Hons) First Degree - Public Services
Blackpool and the Fylde University
2018.09 - 2021.05
Barista
Costa Coffee
2018.07 - 2018.10
Floor Staff
Wetherspoons
2018.05 - 2018.07
Supervisor
Subway
2017.09 - 2018.04
Diploma of Higher Education - Public Services
Blackpool and the Fylde College
2016.09 - 2018.06
GCSE - Maths
St Mary's Catholic Academy
2015.02 - 2016.08
GCSE - English
St Mary's Catholic Academy
2015.02 - 2016.08