Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Holly Sutcliffe

Goole,East Riding of Yorkshire

Summary



Customer-centric professional with strong online and phone communication skills, sales experience, and a knack for building connections in circumstances of conflict or distress. Skilled in problem-solving, adaptability, time management and computer proficiency for a variety of systems. Seeking Membership Executive role to deliver exceptional customer experiences, drive membership growth and to be a spokesperson for a company that matches my own personal values and ethos.

Overview

10
years of professional experience

Work history

Vcare24
Pocklington, East Riding of Yorkshire

Children's Residential Support Worker
05.2023 - Current

Job overview

  • Maintained confidential, up-to-date files following reporting standards and GDPR.
  • Supported young people in a residential setting during crisis, promoting self-control and understanding of behavior and emotions.
  • Built trusting relationships, adapting to changing needs and empowering individuals to advocate for themselves.
  • Stayed current with legal and professional practices/standards in residential childcare.
  • Liaisoned with governing bodies of the healthcare sector, including social workers, review officers and regulation officers.
  • Demonstrated unconditional positive regard to boost children's self-worth and confidence.
  • Ensured regulatory compliance and safeguarding procedures while providing tailored support.
  • Management and upkeep of the residential home daily running.
  • Contributed to child plans and made decisions based on professional judgment to implement interventions.


VCare24
Pocklington, East Riding of Yorkshire

Secure Patient Transport Worker
01.2023 - 05.2023

Job overview

  • Delivered outstanding patient care through kind, compassionate communication and relationship-building.
  • Worked flexibly to meet round-the-clock patient transportation requirements.
  • Safely and compassionately transported patients under the Mental Health Act 1983, with a high risk of absconding, self harm, displaying violent/aggressive behaviour, or suffering brain degenerative conditions.
  • Accompanied patients during appointments, clinical setting transfers, court appearances, A&E visits, and for patients informally attending psychiatric help to maintain their safety and well-being.
  • Recorded and reported transportation logs with accurate details of the patients progress, journey routes and times of arrival.
  • Certified in online systems including Halo, Clientbridge, and Sharepoint in addition to Microsoft and computer competency.
  • PMVA trained (Prevention and Management of Violence and Aggression), and trained in de-escalation techniques.
  • Proficient in GDPR compliance and accurate reporting and recording of events.
  • Certified First Aid qualification and DBS checked, demonstrating a commitment to safety and security.
  • Maintained vehicle hygiene and stock supply to uphold safety standards to a high standard.
  • Responsible for the secure and humane transportation of high-risk patients without the use of cages, prioritizing patient safety and dignity.
  • Met strict driving schedules to maintain punctuality and a seamless transition between placements.
  • Advised patients and clinical staff of journey delays for improved planning, confirming vehicle safety and function in a proactive approach.

Bishops Bar & Bistro
Howden, East Riding of Yorkshire

Bar Supervisor
03.2019 - 12.2022

Job overview

  • Oversaw the procurement and maintenance of high-quality consumables for both the restaurant and wine bar, effectively managing stock, intake, and staffing.
  • Acted as a key holder responsible for the opening and closing of the property, demonstrating reliability and trustworthiness.
  • Expertly managed and de-escalated conflicts among intoxicated individuals to maintain a safe and welcoming environment.
  • Demonstrated proficient management of various equipment, including alcohol systems, soda machines, and hand pull equipment, ensuring operational efficiency.
  • Utilized artistic expertise to curate cocktail and drinks menus for the sister company's tapas and cocktail bar, showcasing a creative and innovative approach to beverage offerings.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

The Wishing Well
Selby, North Yorkshire

Bartender
08.2018 - 03.2019

Job overview

  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Bartender with a strong focus on money management and cash handling, ensuring accuracy in financial transactions.
  • Diligently managed, rotated, and maintained alcohol stock to guarantee the availability of quality products.
  • Maintained the hygiene and functionality of bar equipment to uphold cleanliness and operational standards.
  • Ensured the secure and thorough closure of the establishment at the end of each shift.
  • Provided exceptional, high-grade customer service to enhance the overall guest experience.

Tempco Staffing LTD
Goole, East Riding of Yorkshire

Recruitment assistant
04.2014 - 08.2018

Job overview

  • Providing general administrative support to the agency, such as filing, data entry, photocopying, and managing office supplies.
  • Communicating with clients to understand their staffing needs, including the number of temporary employees required, specific job roles, and preferred qualifications.
  • Assisting in the screening and selection of suitable candidates to match them with job opportunities. This may involve reviewing resumes, conducting preliminary interviews, and verifying candidate qualifications.
  • Creating and posting job advertisements on various platforms to attract potential candidates for temporary positions.
  • Managing schedules and coordinating interviews, orientations, and placement activities for candidates and clients.
  • Maintaining accurate and up-to-date records of candidate information, client job orders, and placements, both in physical files and digital databases.
  • Assisting in the onboarding process of temporary employees, which may include explaining company policies, procedures, and job expectations.
  • Assisting with the processing of payroll for temporary employees, ensuring that timesheets and pay rates are accurate and timely.
  • Ensuring that the agency complies with legal and regulatory requirements, such as employment laws and industry standards.
  • Addressing any issues or concerns that arise during temporary assignments, such as disputes between candidates and clients, and finding appropriate solutions.
  • Maintaining positive relationships with clients to understand their evolving staffing needs and providing excellent customer service.
  • Staying informed about industry trends, labor market conditions, and changes in employment regulations to adapt the agency's strategies accordingly.
  • Preparing reports on staffing metrics, including candidate placements, client satisfaction, and agency performance.
  • Handling sensitive candidate and client information with discretion and maintaining strict confidentiality.

Education

Hull College
Goole, East Riding of Yorkshire

NVQ Level 3 from Access to Higher Education: Biology, Psychology, Sociology, English Language
09/2017 - 07/2018

Skills

  • Guest relations
  • Staff collaboration
  • Project planning
  • Employee hiring and retention
  • Documenting patient information
  • Supplier liaison
  • Multi-line phone systems
  • Excellent telephone and email etiquette
  • 80 wpm typing speed
  • Resolving errors
  • Customer service
  • Data entry
  • Quality improvement techniques
  • Clean driving record
  • Safeguarding policies
  • Intervention techniques
  • Documentation expertise

Languages

English
Native

Timeline

Children's Residential Support Worker

Vcare24
05.2023 - Current

Secure Patient Transport Worker

VCare24
01.2023 - 05.2023

Bar Supervisor

Bishops Bar & Bistro
03.2019 - 12.2022

Bartender

The Wishing Well
08.2018 - 03.2019

Recruitment assistant

Tempco Staffing LTD
04.2014 - 08.2018

Hull College

NVQ Level 3 from Access to Higher Education: Biology, Psychology, Sociology, English Language
09/2017 - 07/2018

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