Kayla O’Reilly
petersfield ,Hampshire
Summary
Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Front of house team member
mcdonald’s
petersfield , Hampshire
2025.07 - Current
- Maintained high standards of customer service during peak times.
- Enhanced guest experience with a friendly and helpful attitude.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed cash transactions accurately, ensuring accurate financial records.
Education
GCSEs -
Midhurst rother college
midhurst06.2025
Skills
- Beverage serving expertise
- In-Person sales techniques
- Welcoming demeanour
- Complaint handling competence
- Drink serving techniques
- Knowledge of allergen standards
- Cleaning duties mastery
- Knowledge of special diets
- Table cleaning proficiency
- Host and Hostess experience
- Patience and tolerance
- Cash handling
- Payment Processing
- Table clearing
- Order processing
- Order taking
- Complaint handling
- Food hygiene control
Certification
Level 2 in food hygiene
Timeline
Front of house team member
mcdonald’s
2025.07 - Current
GCSEs -
Midhurst rother college