Katrina Anderson

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Set up glassware, liquor and other necessary supplies for special events.
• Maintained knowledge of drinks promotions, pricing and menu changes,offering customers up-to-date, reliable advice.
• Supported wider restaurant teams in set-up, cleaning and prep work,improving overall establishment efficienc.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards
• Created friendly, welcoming atomsphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers

Guaranteed guest safety by managing audience in emergencies, following venue evacuation procedures.

Ushered guests to seats, studying ticket information to identify precise seat location.

Provided a warm atomosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.

Served customers efficiently using EPOS systems. Carefully packaging purchases and offering after-sales service.

Maintained knowledge of current promotions, refund guidlines and payment policies, providing reliable customer advice.

Created attractive product displays to enhance customer engagement and boost sales.

Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Explained product beneifits maximising customer engagement while driving sales.

Resolved customer complaints and process issues with proactive proble-solving skills.