Keira Witcomb
Ringwood,Hampshire
Summary
Organised professional with hands-on experience supporting business areas such as Sales, Customer Service, financial management and human resources. Friendly team player with strong communication, decision-making and time management abilities. Friendly and approachable with strong communication skills. Capable of handling busy environments with calm efficiency and positive attitude.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Bar Staff Member
Highcorner inn
06.2024 - 02.2025
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service
- Memorised multiple customer orders at once, using software to process
- Assisted with stock counting, ordering and replenishing
- Managed bar inventory, restocking spirits, beers, and wines to maintain optimal levels
- Collected customer payments and balanced receipts daily to maintain accurate totals
- Developed a loyal customer base through exceptional service and personal interaction
- Participated in staff meetings, providing feedback and suggestions for operational improvements
Crew trainer
Mcdonalds
12.2020 - 12.2022
- Conducted in-depth demonstrations on more efficient processes and operations, boosting overall productivity
- Verified employee authorisations, approvals and qualifications have been met prior to training start dates
- Oversaw practical assessments and certifications for crew members, ensuring competency in assigned roles
- Greeted incoming customers with positive attitude and friendly service
- Collaborated with other departments to integrate customer service principles into all aspects of operations
- Led by example, demonstrating exemplary customer service and work ethic to trainees
- Utilised company policies on training requirements to update training materials and meet objectives
- Managed conflict resolution training, equipping crew with skills to handle customer complaints professionally
Cafe Supervisor
Jens Cafe
12.2020 - 12.2022
- Coordinated rotas for cafe staff, developing based on busy cafe periods, budgets and staff contracts
- Maintained up-to-date knowledge of industry trends to keep the cafe competitive
- Conducted performance evaluations for staff, providing constructive feedback and setting objectives
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards
- Implemented a reservation system to optimise seating capacity and reduce wait times during peak hours, enhancing overall efficiency
Education
A-Levels - Media production
ringwood school
01.2024 - 12.2024
A-Levels - psychology
ringwood school
01.2024 - 12.2024
A-Levels - Sport and health
ringwood school
01.2024 - 12.2024
Skills
- Problem-solving
- Staff supervision
- Staff motivation
- Shift Management
- Data analysis
- Schedule management
- Communication skills
- Team development
- Health and safety awareness
- Opening and closing procedures
- Project planning and coordination
- Inventory control
- Financial analysis
- Store Management
- Schedule oversight
- Staff recruitment
- Training and mentoring
- Staff inductions
- Project and task delegation
- Written and verbal communication
- Continuous improvement
- Health and Safety Compliance
- Patience with customers
Certification
- Driving licence
- First Aid certified level 1
- Diving certified
- Advancing your leadership - level 3
- Building a Safe, Respectful and inclusive workplace course
Accomplishments
- Recognised by management for communication with staff, leading to increased team motivation and making a better atmosphere for crew and customers.
- Advanced from team member to higher ranking roles quickly as a result of hard work and leadership in all my jobs.
- Improved customer reviews by successfully handling customer complaints and implementing monthly staff training.
- Created enhanced procedures that were implemented across departments for increased productivity and profits.
- Recorded customer requests accurately for order satisfaction.
- Provided leadership during peak times, ensuring efficient service and customer satisfaction.
Hobbies
- I run an adult netball team and have for many years.
- Dog walking.
- Gaming and reading books.
Timeline
Bar Staff Member
Highcorner inn
06.2024 - 02.2025
A-Levels - Media production
ringwood school
01.2024 - 12.2024
A-Levels - psychology
ringwood school
01.2024 - 12.2024
A-Levels - Sport and health
ringwood school
01.2024 - 12.2024
Crew trainer
Mcdonalds
12.2020 - 12.2022
Cafe Supervisor
Jens Cafe
12.2020 - 12.2022
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