Julie Fitzpatrick
Mountnorris,Armagh
Summary
Experienced logistics professional with extensive expertise in UK transportation laws, long-haul route planning, and multi-drop deliveries. Adept at handling hazardous materials, ensuring health and safety compliance, and performing thorough vehicle inspections. Proven track record in efficient load handling, reversing expertise, and navigating difficult driving conditions. Skilled in forklift operation, cargo loading and unloading, and maintaining accurate logbooks. Committed to reliable punctuality and professional communication to enhance client satisfaction.
Overview
38
38
years of professional experience
Work history
Bar Staff Member
The Park Inn
Scarva, Craigavon, Armagh City Banbridge and Craigavon
2016.03 - Current
- Prepared beverages, ensuring consistent quality.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served customers to foster a friendly atmosphere.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Managed bar inventory for efficient operation.
- Restocked bar efficiently during busy periods.
- Helped organise special events at the bar.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Kept bar service areas stocked with tea, coffee and espresso.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Input orders into register, calculated bills and collected payments.
- Served guests spirits, lagers and stouts at bar.
- Collected, washed and put away glassware between guests.
- Completed end-of-day cleanup to reset bar for next day.
- Welcomed guests with friendly conversation and fun atmosphere.
- Handled cash transactions to ensure accurate accounting.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Worked with bar management to implement and enforce responsible drinking practices.
Kitchen staff member
Bolton Services
Loughgall, Armagh City Banbridge and Craigavon
2013.01 - 2016.02
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Multi-tasked efficiently to meet strict deadlines.
- Cleaned utensils and equipment to maintain hygiene standards.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Managed time effectively during busy periods for optimal productivity.
- Supported chefs by doing daily tasks promptly.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Ensured smooth service with effective communication skills.
- Assisted in food preparation for enhanced meal quality.
- Followed health and safety guidelines, ensuring a safe work environment.
- Prepped ingredients prior to cooking for more efficient service times.
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Observed health and hygiene standards to minimise food contamination.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Maintained utensils, knives and kitchen equipment.
- Performed stringent cleaning and disinfecting processes.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas in line with schedule.
- Assisted in preparation of meals to exact recipes.
- Identified and addressed potential hazards to decrease accidents.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Used correct ingredients and ratios in preparation for different dishes.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Received and unloaded new inventory for storage in stores.
- Helped chefs with requisitioning stock within budget requirements.
- Reported defective kitchen equipment in line with procedure.
- Monitored storage temperature controls, keeping stored ingredients fresh.
Bar and restaurant supervisor
The Normandy Inn
Richhill, Armagh City Banbridge and Craigavon
2009.04 - 2013.01
- Resolved customer issues promptly, enhancing overall dining experience.
- Oversaw bar operation, ensuring excellent guest service at all times.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Led bar and events operations, collaborating with owner to enhance business success.
- Managed large teams in high-volume setting, driving operational efficiency.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Shop manager
World of Furniture Ltd
Warrenpoint, Newry Mourne and Down
2006.04 - 2009.03
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Delivered excellent customer experiences with personalised service approach.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Managed store inventory to ensure adequate stock levels at all times.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
HGV driver
Brendan Durkin CWS Logistics Ltd
Newry, Newry Mourne and Down
1988.03 - 2006.03
- Familiarised self with new areas quickly enhancing delivery speed.
- Achieved timely deliveries with proficient route planning.
- Completed necessary paperwork for each load accurately and promptly post-delivery.
- Maintained safe transport of goods by adhering to all traffic laws.
- Collaborated effectively with dispatch team for efficient routing and scheduling.
- Followed set routes efficiently using GPS systems reducing travel time.
- Handled emergency situations calmly; carried out established accident procedures appropriately.
- Communicated effectively over radio and phone with company staff regarding any issues.
- Demonstrated punctuality by consistently arriving at pickups and deliveries on time.
- Provided excellent customer service to foster client relationships.
- Conducted daily inspections on HGV, ensuring optimal performance.
- Ensured customer satisfaction with professional delivery service.
- Complied strictly with company policies, rules and regulations during operations.
- Utilised exceptional driving skills for safe manoeuvring in tight spaces.
- Acted as company representative whilst making deliveries, promoting a positive image.
- Managed heavy loads safely, adhering to weight limits and securement guidelines.
- Demonstrated comprehensive knowledge of vehicle mechanics for routine checks and repairs.
- Assisted in loading and unloading of cargo, ensuring safety and efficiency.
- Kept accurate records of trips and fuel consumption to assist in cost management.
- Maintained regular contact with logistics management, updating on progress and reporting issues.
- Avoided material damage by safely loading and unloading deliveries according to content description.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Optimised route planning to overcome last-minute and re-route challenges, leading to increased customer satisfaction.
- Prevented vehicle breakdowns, completing basic vehicle maintenance and on-the-spot repair.
- Performed pre-trip vehicle inspections to ensure maximal reliability, checking tires, lights, oil and water levels.
- Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
- Supported yard operations by completing additional maintenance tasks.
- Kept accurate driving hours records and complied with tachograph laws.
- Collected, documented and loaded goods with care to avoid damage and risk.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Collected and returned HGVs to and from depots, maintaining good timekeeping across shift changes.
- Managed high-volume HGV deliveries across rural areas, manoeuvring vehicles effectively in tight spaces.
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
- Handled delivery issues such as damaged or missing stock.
- Carried out handball loading safely and responsibly.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Kept up-to-date logbooks, detailing total time spent driving.
- Conducted rigorous checks on oil, tyres and equipment.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Carried out tramping and trunking, meeting daily delivery targets.
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Planned and navigated routes using excellent road network knowledge.
- Secured lorry loads appropriately to eliminate damage and risk.
- Calculated load capacity and distributed weight safely.
- Manoeuvred and parked vehicles safely, using hazard control.
- Reported lorry faults and issues for swift repair, minimising vehicle downtime.
- Coordinated movements with team and members of public.
- Completed delivery documentation promptly to track orders and incidents.
- Transported goods, liquids, or materials in line with delivery requirements.
- Reacted calmly and appropriately in emergency situations.
- Carried out regular vehicle maintenance to maintain smooth delivery logistics.
- Used handball techniques for smooth loading and unloading of packages.
- Assessed delivery weights to maintain compliance with load limitations.
- Loaded and unloaded goods using forklift trucks and following safety standards.
- Stored goods strategically for accessibility purposes.
- Escalated major maintenance issues to maintain road worthiness of vehicle.
- Kept accurate, up-to-date logbooks for personal workload monitoring.
- Implemented clever tricks and techniques to minimise fuel consumption, resulting in reduced costs.
Education
Business and Finance
Kilkeel Technical College
Kilkeel, Newry Mourne and DownCertificate of Higher Education - Business and Finance
Southern Regional College, Kilkeel Campus
Kilkeel, Newry Mourne and DownSkills
- Delivery confirmation processing
- Knowledge of uk roads
- Digital tachograph card holder
- Vehicle systems troubleshooting
- Directions interpretation
- Hazardous materials awareness
- Reliable punctuality
- Mechanical understanding
- Load handling
- Reversing expertise
- GPS navigation usage
- Driving in difficult conditions
- Logistics understanding
- Health and Safety Compliance
- Forklift operation
- Vehicle inspection
- Cargo loading and unloading
- Motorway driving
- Curtain side truck operation
- Hazardous materials handling
- Tramping deliveries
- UK transportation laws
- Logbook maintenance
- Professional communication
- UK driving legislation
- Palletised delivery handballing
- Loading and unloading
- Multi-drop deliveries
- Long haul transport
- Long-haul deliveries
- Lorry safety inspections
- Load securing
- Lorry manoeuvring
- Heavy lifting
- Safety compliance
- Client communication
- Deadline-oriented
- Methodical task execution
- Methodical multitasker
- Outstanding communication
Timeline
Bar Staff Member
The Park Inn
2016.03 - Current
Kitchen staff member
Bolton Services
2013.01 - 2016.02
Bar and restaurant supervisor
The Normandy Inn
2009.04 - 2013.01
Shop manager
World of Furniture Ltd
2006.04 - 2009.03
HGV driver
Brendan Durkin CWS Logistics Ltd
1988.03 - 2006.03
Business and Finance
Kilkeel Technical College
Certificate of Higher Education - Business and Finance
Southern Regional College, Kilkeel Campus