Kathryn Bowman
Blackpool,Lancashire
Summary
Dedicated professional with a strong focus on customer service and a proven ability to manage multiple tasks efficiently. Demonstrates exceptional skills in email correspondence, data entry, and maintaining data confidentiality. Known for empathy, understanding, and a positive approach, fostering excellent customer relationships. A team player committed to enhancing product knowledge and delivering outstanding service. Aspires to leverage these skills in a dynamic environment that values customer focus and continuous improvement.
Overview
18
18
years of professional experience
Work history
Customer Advisor
AI Claims Solutions
Blackpool, Lancashire
2001.01 - 2015.11
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Customer Sales Assistant
Marks & Spencers
Blackpool, Lancashire
2000.11 - 2001.01
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Prioritised tasks during busy periods for maximised productivity .
- Assisted customers with product inquiries for enhanced shopping experience.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Administrative Officer
Civil Service
Blackpool, LAN
1997.06 - 1997.09
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Contributed to team effort by accomplishing related results as needed.
- Supported accurate record-keeping with proficient data entry skills.
- Facilitated internal communication.
- Streamlined administrative processes for increased efficiency in the workplace.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Arranged filing systems for easy use and retrieval by personnel.
Education
Bachelor of English Literature - BA Honours English Literature
UCLAN
Preston08.2000
A-Levels - English Lit / Lang, Law, Psychology, Sociology
Blackpool And The Fylde College
Blackpool08.1996
Skills
- Multitasking capability
- Email correspondence
- Customer focus
- Empathy and understanding
- Team player
- Customer Service
- Product knowledge
- Data Entry
- Data confidentiality
- Empathy and patience
- Positive and approachable
Affiliations
- Socialising, Travel, Football, Volunteering
Timeline
Customer Advisor
AI Claims Solutions
2001.01 - 2015.11
Customer Sales Assistant
Marks & Spencers
2000.11 - 2001.01
Administrative Officer
Civil Service
1997.06 - 1997.09
Bachelor of English Literature - BA Honours English Literature
UCLAN
A-Levels - English Lit / Lang, Law, Psychology, Sociology
Blackpool And The Fylde College