Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
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Rachael Wilde

Warrington,Cheshire

Summary

A dedicated professional with a strong foundation in communication and customer service, adept at multitasking and problem solving. Demonstrates empathy and understanding, ensuring exceptional service delivery while confidently managing pressure. Knowledgeable in CRM systems, GDPR regulations, committed to maintaining compliance and privacy standards. A self-motivated team player seeking to leverage skills in a dynamic environment to drive organisational success.

Overview

9
9
years of professional experience

Work history

Customer Advisor

CPM
Warrington
05.2024 - 09.2025
  • Company Overview: Remote – Home-based Customer Relations Advisor for Pilgrim’s Food Masters.
  • Provide remote customer service support representing Pilgrim’s Food Masters, handling a wide range of product queries and ensuring excellent customer satisfaction.
  • Serve as a key point of contact for product-related questions across Pilgrim’s full food range.
  • Deliver professional customer service via phone, email, and online channels.
  • Resolve customer queries and complaints efficiently and empathetically.
  • Provide accurate product information and support across all Pilgrim’s Food Masters brands.
  • Maintain detailed records of customer interactions using CRM systems.
  • Escalate complex issues where necessary, ensuring timely follow-up.
  • Work independently from home while meeting service level targets and KPIs.
  • Remote – Home-based Customer Relations Advisor for Pilgrim’s Food Masters.

Administrative Assistant

Platform Media
Warrington
06.2022 - 04.2024
  • Company Overview: A growing advertising business.
  • Provided administrative and operational support in a growing advertising business.
  • Ensured smooth day-to-day running and accurate record-keeping to support decision-making.
  • Monitored and distributed incoming communications.
  • Acted as first point of contact for customer calls.
  • Analysed sales reports to identify performance trends.
  • Maintained accurate financial records throughout the year.
  • A growing advertising business.

Supervisor

Sports Direct
Warrington
07.2016 - 06.2022
  • Company Overview: A busy retail environment.
  • Led a team in a busy retail environment, supporting store operations and ensuring excellent customer service.
  • Oversaw staff and daily store operations.
  • Held key holder responsibilities including opening/closing duties.
  • Managed inventory and stock levels.
  • Trained new team members and monitored KPIs.
  • Handled customer issues and complaints.
  • Improved department productivity by reorganising stockroom layout, reducing service time.
  • Increased departmental sales by 5% through sales data analysis and strategy adjustment.
  • A busy retail environment.

Education

GCSEs - Maths, English, Science

Bankfield High School
Widnes, Halton

NVQ Level 3 - Business Administration

Riverside College
Widnes

Skills

  • Strong communication
  • Team player
  • Customer Service
  • Empathy and understanding
  • Multitasking capability
  • Self-motivated
  • Problem solving
  • Confident under pressure
  • Knowledge of GDPR regulations

Custom

  • Fitness
  • Cooking
  • Long walks

Affiliations

  • Enjoy long walks with beautiful scenic views
  • Passion for cooking, experimenting with different flavours
  • Travelling, exploring new places across the UK and beyond
  • Social events with friends and family

Timeline

Customer Advisor

CPM
05.2024 - 09.2025

Administrative Assistant

Platform Media
06.2022 - 04.2024

Supervisor

Sports Direct
07.2016 - 06.2022

GCSEs - Maths, English, Science

Bankfield High School

NVQ Level 3 - Business Administration

Riverside College

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Rachael Wilde