Summary
Overview
Work history
Education
Skills
Timeline
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Karen Burton

York,North Yorkshire

Summary

  • Accomplished Pharmacy Dispenser with extensive Pharmacy and customer service experience.
  • Providing outstanding levels of patient care in a high-energy environment, with continued attention to detail in retail and pharmacy for best possible pharmacy services.
  • Reliable individual with desire to provide practical support in busy pharmacy settings.
  • Works thoroughly and attentively to complete tasks to specification. Committed to building knowledge and skills for increased capabilities and responsibilities.
  • Accomplished Supervisor focused on meeting customer expectations and achieving company goals.
  • Drives success by directing high-producing teams while developing lasting employee rapport.
  • Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 5 years of experience driving team and organisational success.
  • Highly effective and knowledgeable in process improvement and inventory control.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Pharmacy Dispenser

Day Lewis Pharmacy
York, North Yorkshire
01.2023 - Current
  • Engaged with GPs and local practices to drive service provisions.
  • Endorsed high-volume prescription forms.
  • Maintained continued safe supply of medication in line with best practices.
  • Oversaw inventory to achieve consistent supply levels.
  • Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
  • Implemented infection control procedures to protect staff and patient safety.
  • Offered best-possible medical advice to customers to improve health conditions.
  • Clarified unclear dosage instructions with authorising doctors.
  • Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
  • Answered questions and offered advice to inform patients regarding prescription orders.
  • Monitored inventory and purchased orders to maintain consistent stock.

Branch Supervisor

Lloyds Pharmacy
York, North Yorkshire
01.2018 - 01.2023
  • Processing Prescriptions
  • Dispensing Medications including Cytotoxic & Controlled drugs
  • Counselling patients on over the counter purchases/ medicines
  • Administration, stock control and ordering
  • Staff rotas and holiday requests
  • Stock ordering and stock levels
  • Pharmacy services i.e. Blood Pressure checks, Blood Glucose checks and Cholesterol checks.
  • Implemented automation strategies for office operations, correspondence management and recordkeeping.
  • Independently managed recruitment, employee motivation and training.
  • Confirmed all registers are kept up to date, including controlled drug, private prescription and special orders.
  • Coordinated medication management workflows for enhanced business efficiency.
  • Adapted operational policies and procedures to meet pharmaceutical regulations.
  • Built and maintained good relationships with local GP surgeries.
  • Verified accuracy of payment claims for anything covered by the NHS.
  • Oversaw day-to-day management of pharmacy and staff to maintain smooth running of all tasks and services.
  • Provided prescription guidance to patients and supported members of the team in doing same.
  • Maintained safe temperature-controlled drug storage systems.
  • Focused on keeping wait time down and oversaw communications with patients.
  • Audited staff, services, systems, records and standards regularly to identify areas for improvement.
  • Contacted and developed relationships with variety of healthcare professionals to assist with queries.

Customer Service Assistant

ASDA
Workington, Cumbria
08.2009 - 07.2013
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Liaised with team to develop strategies in improving customer service.
  • Coached and trained team members to increase productivity and growth.
  • Participated in staff meetings to discuss new developments.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Certificate of Higher - Psychology

Lakes College
Cumbria
09.2010 - 05.2011

NVQ Level 2 Pharmacy Services / - Healthcare

Counter Intelligence
04.2018 - 10.2018

NVQ Level 3 Pharmacy Technician Training Course - Healthcare

Buttercups Training
04.2021 - 05.2023

Skills

  • Microsoft Office
  • Microsoft Outlook
  • Google Docs
  • Comprehensive pharmaceutical knowledge
  • Clear communication
  • Patient-centred care
  • Meticulous attention to detail
  • Dispensary management
  • Health information
  • National and regional regulations
  • Scheduled drug security
  • POS systems
  • Retail Sales
  • Verifying prescriptions
  • Customer relations
  • Stockroom procedures
  • Quality Control
  • Stock management
  • Key holder
  • Documentation and reporting
  • Inbound and outbound calling
  • Cash Handling
  • Staff education and training
  • Stocking and replenishing
  • Retail store support
  • Key holder experience
  • Service standard compliance

Timeline

Pharmacy Dispenser

Day Lewis Pharmacy
01.2023 - Current

NVQ Level 3 Pharmacy Technician Training Course - Healthcare

Buttercups Training
04.2021 - 05.2023

NVQ Level 2 Pharmacy Services / - Healthcare

Counter Intelligence
04.2018 - 10.2018

Branch Supervisor

Lloyds Pharmacy
01.2018 - 01.2023

Certificate of Higher - Psychology

Lakes College
09.2010 - 05.2011

Customer Service Assistant

ASDA
08.2009 - 07.2013

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Karen Burton