Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Ahmed Rehman

Ahmed Rehman

Leeds,West Berkshire

Summary

Reliable Pharmacy Dispenser with experience providing exceptional customer assistance in fast-paced pharmacy settings. Well-organised and flexible for responsive staff and patient support. Works with due care and precision to maintain high-quality services.


Reliable individual with desire to provide practical support in busy pharmacy settings. Works thoroughly and attentively to complete tasks to specification. Committed to building knowledge and skills for increased capabilities and responsibilities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.



Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Pharmacy dispenser

Ward End Pharmacy
Birmingham
03.2022 - 05.2023
  • Maintained patient confidentiality while handling sensitive medical information.
  • Processed and dispensed prescriptions to doctors' instructions.
  • Educated patients about correct medication dosage and storage.
  • Labelled medication with dose and administration guidance.
  • Stored medication according to specific temperature instructions.
  • Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
  • Counted pills, labelled bottles and compounded medications before dispensing prescriptions.
  • Stored and rotated stock while upholding pharmacy policies.
  • Interpreted and processed medication orders, maintaining stock of medications and supplies for expected demand.
  • Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
  • Minimised wastage by tracking stock dates.
  • Manage over 25 calls daily.
  • Improved organisation and supply management policies for pharmacy medicines and materials.
  • Organised Medi packs/ Blisters with accuracy and efficiency.


Pharmacy dispenser

Saltley Pharmacy
Birmingham
01.2023 - 06.2023
  • Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
  • Processed and dispensed prescriptions to doctors' instructions.
  • Educated patients about correct medication dosage and storage.
  • Managed over 25 patient calls per day.
  • Made blister packs with speed, accuracy.
  • Assisted customers with over the counter product selection and sales, recommending items to increase transaction value.

Administrative manager

Faizan e Rasool Education & Community Centre
Birmingham, West Midlands
03.2022 - 05.2024
  • Led and managed administrative staff to maintain smooth daily operations.
  • Attended meetings and maintained files of notes taken during meetings.
  • Coordinated staff schedules, optimising resource allocation and improving operational capacity.
  • Managed and resolved employee queries and concerns to create positive workplace culture.
  • Audited office supplies to minimise waste and control expenditures.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Monitored health and safety measures for guaranteed compliance.
  • Planned revenue generation strategies designed for growth.

Administrative officer

Faizan e Rasool Education & Community Centre
Birmingham, West Midland
01.2015 - 02.2022
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Managed database to maintain updated records and accuracy.
  • Processed invoices and purchase orders with high attention to detail.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Created and submitted progress reports to upper management.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Monitored and proactively replenished office supply inventory for seamless operations.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

Education

Bsc - Computing

Arden University
Birmingham
09.2023 -

NVQ Level 2 - Pharmacy

National Pharmacy Association
United Kingdom
12.2022 - 07.2023

PQS Training 2022/2023 -

ELFH NHS Training England
United Kingdom

Master of Arts - Arabic

Minhaj University
Lahore, Pakistan
04.2009 - 03.2012

Bsc - Economics

University of Punjab
Lahore, Pakistan
04.2007 - 04.2009

Skills

  • Multitasking
  • Meticulous attention to detail
  • Clear communication
  • Customer service, education and counselling
  • Patient-centred care
  • Dispensary management
  • Accurate dispensing
  • Sales skills
  • Confidentiality
  • Strategic thinker
  • Microsoft Office

Affiliations

  • Community Involvement: volunteer organiser at local community centre.
  • Outdoor Activities: Passionate about biking, jogging and picnics with family and friends.
  • Team Sports: Actively participating with diverse local badminton team to enhance team work and physical fitness.

Accomplishments

    Employee of the Month: Ward End Pharmacy 2022

  • Awarded for consistently delivering outstanding customer service and resolving patient inquiries.

    • Best Office Administrator: Faizan e Rasool Education Centre-2019-2021

  • Recognised for exceptional performance.

Languages

English
Fluent
Urdu
Native
Punjabi
Native
Arabic
Intermediate

References

References available upon request.

Timeline

Bsc - Computing

Arden University
09.2023 -

Pharmacy dispenser

Saltley Pharmacy
01.2023 - 06.2023

NVQ Level 2 - Pharmacy

National Pharmacy Association
12.2022 - 07.2023

Pharmacy dispenser

Ward End Pharmacy
03.2022 - 05.2023

Administrative manager

Faizan e Rasool Education & Community Centre
03.2022 - 05.2024

Administrative officer

Faizan e Rasool Education & Community Centre
01.2015 - 02.2022

Master of Arts - Arabic

Minhaj University
04.2009 - 03.2012

Bsc - Economics

University of Punjab
04.2007 - 04.2009

PQS Training 2022/2023 -

ELFH NHS Training England

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Ahmed Rehman