Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Affiliations
References
Timeline
Generic

Caroline Stone

Somerton,UK

Summary

A highly skilled professional with extensive expertise in office administration and pharmacy operations, demonstrating proficiency in Microsoft Office Suite, including Excel and Word. Adept at managing front desk operations, customer service, and payroll processes with exceptional attention to detail. Possesses strong communication skills and a proven track record in efficient time management, patient confidentiality adherence, and healthcare collaboration. Committed to delivering patient-centred care through accurate dispensing and effective stock management. Career goals include advancing within the healthcare sector to enhance patient consultation services and medication dispensation techniques.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Pharmacy Dispenser

Boots
Somerton, UK
06.2024 - 07.2025
  • Due to the sale of the store I was managing and Boots have an abundance of managers from closing more stores, I have gone back to being a dispenser.
  • Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
  • Assisted in the training of junior staff members to enhance team performance.
  • Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
  • Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication.
  • Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
  • Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
  • Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
  • Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
  • Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
  • Participated in regular audits resulting in thorough checks of processes and procedures.
  • Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
  • Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
  • Maintained high standard of patient care by accurately dispensing prescribed medications.
  • Assisted in the ordering process for medical supplies enhancing inventory management.
  • Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
  • Ensured smooth operations for efficient customer service by managing stock levels effectively.
  • Maintained patient confidentiality while handling sensitive medical information.
  • Answered questions and offered advice to inform patients regarding prescription orders.
  • Offered best-possible medical advice to customers to improve health conditions.
  • Engaged with GPs and local practices to drive service provisions.
  • Clarified unclear dosage instructions with authorising doctors.
  • Processed and dispensed prescriptions to doctors' instructions.
  • Stored medication according to specific temperature instructions.
  • Labelled medication with dose and administration guidance.
  • Kept up-to-date prescription records for reliable reference.
  • Assessed patients' medical histories to check medication suitability.

Store Manager

Boots UK
Shepton Mallet
11.2023 - 06.2024
  • I currently run a small but busy pharmacy attached to a Health Centre.
  • I liaise with Surgeries and Doctors on a daily basis, I chase prescriptions for urgent dispensing.
  • I have to do audit paperwork, ordering store essentials, cashing up, entering and dispensing prescriptions in a timely manner.
  • I have a team of 4 dispensers, whom I schedule shifts for and confirm and sign off their weekly hours.
  • I also deal with any paperwork linked to wages issues.
  • Unfortunately, this store is due to be taken over by an independent pharmacy at some point in the near future.
  • I have achieved everything that has been asked of me and despite this and my previous store closing, I have always gone above and beyond to keep targets on track.

Pharmacy Store Manager

Boots
Glastonbury
07.2023 - 10.2023
  • I was promoted from pharmacy advisor to store manager in July this year.
  • Unfortunately, I have just found out that we are one of the 300+ stores to close.
  • We cease trading in October 2024.
  • My role still involves dispensing as well as all the other aspects of the job that I previously stated.
  • Now I also do end of month paperwork, checking and signing off wages for the staff.
  • Governance paperwork so we can legally trade.
  • Keeping on top of targets and budgets in a timely manner.
  • In the four weeks I have been in this store, I have exceeded the targets set despite the fact that we are losing customers due to our closing.

Pharmacy Advisor

Boots UK
Somerton
11.2017 - 07.2023
  • I am a Pharmacy Advisor and work within the pharmacy and shop.
  • I have worked at various branches within my time with Boots but I am currently positioned in Somerton.
  • On a daily basis I dispense medication and chase up queries with other organisations (GP, Care Home).
  • I deal with the customers in various tasks and enjoy the interaction with them.
  • I go out of my way to make sure that the medication is dispensed as efficiently as possible.
  • In my current and previous stores, I have made up the medisure boxes each month and deal with all the associated paperwork and surgeries to confirm that no changes had been made.
  • In one of my previous stores I had grown that number in the year that I was there from 3 to 10-15.
  • I deal with the customer queries and questions over the phone and in person.
  • I cash up for the week and deal with the associated paperwork and banking on a regular basis.

Dispensing Assistant

Superdrug
Ilfracombe
12.2014 - 05.2017

Health Care Assistant

Lloyds Pharmacy
Ilfracombe
05.2012 - 12.2014

Sales Assistant

Wilkinsons
Barnstaple
09.2011 - 03.2012

Education

GCSE or equivalent - English, Maths, Geography, Physics

Cherwell Upper School
Oxford, Oxfordshire
09.1983 - 06.1986

Skills

  • Clerical operations
  • Cash management
  • Microsoft Word
  • Payroll administration
  • Data entry tasks
  • Microsoft Outlook
  • Office administration
  • Pharmacy management systems
  • Communication skills
  • Professional phone etiquette
  • Multitasking capability
  • Medical labelling proficiency
  • Medicine usage knowledge
  • Medication dispensation
  • Product recalls monitoring
  • Patient consultation
  • Efficient time management
  • Stock management
  • Dispensary management
  • Pharmacy stock ordering
  • Computer literate
  • Patient-centred care

Certification

  • Dispensing Assistant, Present
  • Health Care Assistant, Present

Custom

GCSE or equivalent

Personal Information

  • Total Experience: 10
  • Industry: Pharmacy

Affiliations

  • Traveling
  • Reading
  • Diamond Art
  • Spending time with family
  • Earring making

References

References available upon request.

Timeline

Pharmacy Dispenser

Boots
06.2024 - 07.2025

Store Manager

Boots UK
11.2023 - 06.2024

Pharmacy Store Manager

Boots
07.2023 - 10.2023

Pharmacy Advisor

Boots UK
11.2017 - 07.2023

Dispensing Assistant

Superdrug
12.2014 - 05.2017

Health Care Assistant

Lloyds Pharmacy
05.2012 - 12.2014

Sales Assistant

Wilkinsons
09.2011 - 03.2012

GCSE or equivalent - English, Maths, Geography, Physics

Cherwell Upper School
09.1983 - 06.1986
Caroline Stone