Kaitlin Penn
Summary
A motivated and dedicated Digital Media Marketing student with hands-on experience in customer service and digital marketing. Personable and approachable, with strong communication skills. Now seeking a marketing internship to apply academic knowledge and practical experience in a real-world setting, while further developing professional skills.
Overview
3
3
years of professional experience
Work History
Customer Advisor
Tenpin Bowling, Ministry of Justice
02.2024 - 08.2024
- Provided advice, information, and assistance for Tenpin Bowling and Ministry of Justice customers via an outsourced agency.
- Ensured all telephone calls were handled promptly, and ideally resolved at first contact.
- Met all targets and KPIs across handling time, ready time, upselling, and complaints.
Waitress/ Social Media Executive
The Hackney Co, London
London
07.2023 - 02.2024
- Supported the company's social media channels, and helped to amass over 33,000 followers on Instagram.
- Posted images across various social media platforms, increasing traffic with giveaways and free gifts, writing reviews, as well as providing photographs, which are used on their website.
- Have worked as a waitress for weddings.
Social Media Executive
East London Tea Company, London
London
11.2021 - 08.2023
- Supported the company's social media channels, and helped to amass over 9,000 followers on Instagram.
- Posted images across Instagram.
- Increased traffic with giveaways, and free gifts.
Education
BA (Hons) Marketing Communications - with Digital Media
Bournemouth University
Bournemouth, England 09.2023 -
A Levels -
The Hertfordshire and Essex High School and Science College
Bishop's Stortford, Hertfordshire 09.2021 - 05.2023
The Hertfordshire and Essex High School and Science College
Bishop's Stortford, Hertfordshire 09.2016 - 05.2021
Skills
- Team player
- Rapport building
- Customer Service
- Marketing knowledge
- Photography marketing
- Working under pressure
Accomplishments
2016 - 2020 Royal Air Force Air Cadets
Attended weekly sessions involving teamwork and leadership skills
- Participating in regular sporting events including canoeing, athletics, flight simulation
- Certified Air Rifle marksman - chosen to represent the Squadron in a National competition
2016 - 2019 Arts Award - Arts Award inspires young people to grow their arts and leadership talents. Arts Awards can be achieved at 5 different levels and I have earned the EXPLORE, BRONZE and SILVER awards.
2018 St Johns Ambulance Heart Start Reward
2010 - 2016 Chelmsford Gymnastics Club Achieved up to Silver Badge
Timeline
Customer Advisor
Tenpin Bowling, Ministry of Justice
02.2024 - 08.2024
BA (Hons) Marketing Communications - with Digital Media
Bournemouth University
09.2023 -
Waitress/ Social Media Executive
The Hackney Co, London
07.2023 - 02.2024
Social Media Executive
East London Tea Company, London
11.2021 - 08.2023
A Levels -
The Hertfordshire and Essex High School and Science College
09.2021 - 05.2023
The Hertfordshire and Essex High School and Science College
09.2016 - 05.2021
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