Leah Knox
Kirkintilloch,East Dunbartonshire
Summary
Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in active listening, conflict resolution, and customer engagement. Passionate Individual who gives all into any task given, while holding myself to a high standard.
Overview
5
5
years of professional experience
Work history
Customer advisor
Argos
Glasgow
2025.08 - Current
- Work in the BOH position as well as FOH to deliver fast and efficient completion of orders while maintaining the stock room to a high standard.
- Work Early delivery shifts restocking and utilising space with increased stock.
- Delivered personalised service to each client, fostering trust and loyalty.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
Chef
The Stables
Kirkintilloch, East Dunbartonshire
2023.10 - 2025.07
- Enhanced team productivity with effective delegation of tasks.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
Counter assistant
Misanos
Kirkintilloch, East Dunbartonshire
2021.10 - 2023.09
- Served customers quickly during peak hours to minimise waiting time.
- Improved customer satisfaction by delivering prompt and accurate service.
- Enhanced store cleanliness with diligent maintenance tasks.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Psychology
Glasgow Caledonian University
Glasgow 2023.09 -
Skills
- Team player
- Problem-solving
- Team Leadership
- Critical Thinker
- Adaptability
- Creative Thinker
- Attention to Detail
- Punctual
- Hard worker
Accomplishments
While Volunteering in school I racked up hours in my local primary school while working with Primary one students attending to students who required more social attention and interaction.
MVP (Mentor in Violence Prevention) , Delivered presentations to younger years and focused on delivery of interactive educational lessons, focusing on different levels of violence as a bystander and offenders.
In my current position the award of District Employee, Recognition for my hardworking attitude while forming meaningful connections with customers and Colleagues.
Year 2 of University I achieved the role of Class Rep, Attending Yearly semester meetings with Year heads addressing issues raised by my peers through data collection and outreach to my year group.
Timeline
Customer advisor
Argos
2025.08 - Current
Chef
The Stables
2023.10 - 2025.07
Psychology
Glasgow Caledonian University
2023.09 -
Counter assistant
Misanos
2021.10 - 2023.09