Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic

Chandrika Rajakanna

Dartford

Summary

Personable with strong ability to connect with customers and provide tailored solutions, demonstrating excellent communication and problem-solving skills. Proven track record in managing customer interactions and resolving issues with positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.

Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in [Desired Position] role.

Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in active listening, conflict resolution, and customer engagement in [Desired Position] role.

Dedicated [Job Title] with [Number] years of customer service experience within dynamic, fast-paced [Industry] environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Overview

16
16
years of professional experience

Work history

Customer advisor

Postoffice ltd
BRIXTON , Uk
01.2018 - Current
  • Assisted customers in product selection, resulting in increased sales.
  • Cultivated strong relationships with customers to drive engagement.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Implemented feedback from customers to improve services offered.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Processed high-value payments with meticulous accuracy.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Accepted direct payments and set up invoicing and payment plans for complex orders.
  • Handling foreign currency buying, selling & orders the currency,
  • Handling business banking

Customer assistant

Tesco supermarket
London
04.2018 - 12.2023
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.

Customer service representative

Mobymemory
London
03.2015 - 08.2018
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Offered technical support, leading to enhanced user experience.

Sales assistant

KFC
Woodgreen
02.2009 - 07.2012
  • Improved customer service by efficiently handling queries and complaints.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Demonstrated products effectively leading to increased sales conversions.

Education

A-Levels - Commerce

GCE Advance level
Jaffna
04.1997

Skills

  • Positive language
  • Patience under pressure
  • Refund authorisation
  • Data entry speed
  • Returns and refund processes
  • Team player
  • Cash handling
  • Customer Service
  • Product expertise
  • Multidisciplinary teamwork
  • Order processing
  • Microsoft Office Suite
  • Complaint handling
  • Solution-focused practice
  • Customer experience survey management
  • Sales calls
  • Excellent listening and communication
  • Financial transactions
  • Problem-solving
  • Team Leadership
  • Stock management
  • Inventory control
  • Foreign currency handling

Languages

Tamil
Upper intermediate
B2

Additional Information

Computer knowledge

MS OFFICE

GRAPHICS DESIGN

Timeline

Customer assistant

Tesco supermarket
04.2018 - 12.2023

Customer advisor

Postoffice ltd
01.2018 - Current

Customer service representative

Mobymemory
03.2015 - 08.2018

Sales assistant

KFC
02.2009 - 07.2012

A-Levels - Commerce

GCE Advance level

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Chandrika Rajakanna