Kacey Mulvey
Glasgow,United Kingdom
Summary
I am a great team player who can also work independently. I am a keen learner and always striving to do my best in every task I take on. I love to socialise with friends and enjoy meeting new people. My passions are fashion and music. I have a keen eye for detail and love to help people feel good about themselves, as well as showing people how to accentuate their best assets.
Overview
6
6
years of professional experience
Work history
Waitress
The Steam Wheeler
Glasgow, Glasgow City
02.2022 - 10.2022
- Provided top-notch service to customers, improved the overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision-making.
- Managed table settings for an enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Handled cash transactions accurately, ensured a balanced till at the end of the shift.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
- Demonstrated excellent multitasking abilities for the timely delivery of orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained an excellent level of service in a busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Bar staff member
O2 Academy
Glasgow
10.2020 - 09.2021
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Adhered to health and safety regulations strictly.
- Served customers to foster a friendly atmosphere.
- Helped organise special events at the bar.
- Restocked the bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Prepared beverages, ensuring consistent quality.
- Handled cash transactions to ensure accurate accounting.
- Engaged in upselling techniques, boosting sales revenue.
- Maintained professional knowledge about various drink recipes and offerings.
- Made cocktails for customer enjoyment.
- Assisted in training new staff, contributing to team efficiency.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processed and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Funeral Home Assistant
Balmoral Funeral Directors
Glasgow
04.2020 - 04.2020
- Ensured respectful handling of deceased individuals for dignified funerals.
- Participated in ongoing training sessions, staying updated on industry best practices.
- Provided empathetic support to bereaved families by guiding them through the funeral planning process.
- Maintained the cleanliness and orderliness of the funeral home facilities, enhancing visitors' comfort during difficult times.
- Coordinated transportation of bodies to crematoriums or burial sites for timely ceremonies.
Flower Shop Assistant
Natalie Dalziel Flowers
Glasgow, Glasgow City
02.2017 - 03.2020
- Updated window displays regularly for fresh store appeal.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Collaborated effectively with team members during busy periods.
- Made sure all stock was accounted for and buckets were filled with water, ready for flower conditioning.
Education
NCA Level 6 - Health & Social Care
City of Glasgow College
Glasgow 08.2025 -
National 5 -
St. Mungo's Academy
Glasgow, Glasgow City 06.2017 - 10.2020
Skills
Well-developed communication skills, including listening skills
Excellent organisational and prioritising skills
Reliable and can be trusted to use own initiative
Able to manage time effectively in busy environments
Able to work as part of a team to work out solutions to problems
Enthusiastic about idea solutions
Good memory, remembering techniques and services available
Able to work under pressure towards a deadline or event
Affiliations
- I'm very interested in fashion, music, and anything beauty-related. I take pride in my appearance and the way I present myself
- I like to keep myself fit and enjoy going to the gym whenever I can. Unfortunately, I don't get to go as often as I'd like now that I'm a first-time mum.
Accomplishments
In 2019, I completed an Introduction to Embalming course, a six-week program held once a week in Motherwell. Upon completion, I received three certificates recognising my achievement, which I can attached upon request.
References
References available upon request.
Timeline
NCA Level 6 - Health & Social Care
City of Glasgow College
08.2025 -
Waitress
The Steam Wheeler
02.2022 - 10.2022
Bar staff member
O2 Academy
10.2020 - 09.2021
Funeral Home Assistant
Balmoral Funeral Directors
04.2020 - 04.2020
National 5 -
St. Mungo's Academy
06.2017 - 10.2020
Flower Shop Assistant
Natalie Dalziel Flowers
02.2017 - 03.2020