Anastasiia Bieliaieva
Maldon,UK
Summary
Business and Marketing student at Anglia Ruskin University with a strong foundation in digital marketing, content creation, and customer engagement. Combines academic knowledge with practical experience in fast-paced, customer-facing environments, currently working within a high-end hospitality setting in London.
Demonstrates excellent communication, teamwork, and adaptability, with the ability to deliver high-quality service and build positive relationships with diverse clients. Experienced in social media management and content creation, with a strong understanding of consumer behaviour and brand engagement. A motivated and versatile individual seeking to apply marketing expertise alongside strong interpersonal and organisational skills in dynamic business environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Waitress
Hippodrome Casino
London
2025.06 - Current
- Delivered high-quality customer service in a fast-paced, high-end hospitality environment, ensuring guest satisfaction at all times.
- Took food and beverage orders accurately and efficiently while managing multiple tables under pressure.
- Handled cash and card transactions responsibly, maintaining accuracy and accountability.
- Built strong communication skills by interacting with diverse international customers.
- Collaborated with team members to ensure smooth service operations during busy shifts.
- Demonstrated adaptability, professionalism, and attention to detail in a dynamic work setting.
- Supported team members during busy shifts, contributing to a collaborative and efficient workplace.
Factory Worker
Wilkin&Sons Ltd
Tiptree, UK
2022.07 - 2025.05
- Worked across multiple departments, gaining in-depth knowledge of various processes, including production and packaging, contributing to overall operational efficiency.
- Translated forklift truck instructions for colleagues, ensuring clear communication and compliance with safety standards, while also receiving practical training in operating a forklift.
- Played a vital role in supporting non-English-speaking employees by providing translation assistance, improving communication, and fostering a collaborative work environment.
SMM Specialist & Makeup Artist
Beauty Studio
Boryspil, Ukraine
2021.11 - 2022.02
- Promoted the beauty salon's social media page and individual makeup artists' profiles, significantly increasing online engagement, follower count, and client inquiries through strategic content planning.
- Created and curated high-quality social media content, including photos, videos, and promotional campaigns, designed to attract and retain new customers while showcasing the salon's services.
- Developed a passion for makeup artistry during my time at the salon, leading to the completion of professional makeup courses at the same studio, further enhancing my skill set.
- Successfully balanced dual roles as a makeup artist and social media manager, contributing to the growth of the studio's brand and its reputation both online and offline.
Education
Business and Marketing
Anglia Ruskin University
London, ENGMarketing
State University of Trade and Economics
Kyiv, Ukraine 09/2021 - 02/2026
Skills
Social Media Management (SMM):
By managing and promoting business social media pages, I gained hands-on experience in creating engaging content, analyzing performance metrics, and fostering audience growth My ability to craft tailored campaigns and post engaging visuals and copy has led to improved engagement rates and brand visibility
Translation:
I developed my translation skills by working in environments where language support was essential for seamless communication This involved translating technical documents, manuals, and workplace materials with accuracy and attention to detail I also provided verbal interpretation during meetings Through these experiences, I enhanced my linguistic proficiency, cultural sensitivity, and adaptability to various contexts Regular interaction with diverse individuals further refined my ability to convey nuanced meanings, maintain professionalism, and ensure that the intended message was clearly understood My role as a translator has consistently emphasized the importance of clarity, patience, and interpersonal communication, which have been invaluable in delivering effective language support
Makeup Artistry:
I honed my makeup skills through professional training and practical application, working with clients for various occasions like weddings, events, and casual day-to-day looks This experience not only enhanced my technical abilities but also strengthened my communication skills By engaging with clients, understanding their preferences, and providing tailored recommendations, I built trust and ensured satisfaction My ability to listen actively and explain techniques has been crucial in creating personalized and flawless looks for diverse clients
Time Management:
Balancing multiple roles, including studies, work, and personal projects, has taught me how to prioritize tasks and meet deadlines consistently By staying organized and focused, I have successfully handled complex schedules while maintaining high-quality outcomes in each responsibility
Customer Service & Hospitality:
Delivered exceptional customer service in a fast-paced, high-end casino environment, consistently ensuring positive guest experiences Demonstrated the ability to anticipate customer needs, handle requests efficiently, and maintain a professional and approachable attitude under pressure
Communication:
Developed strong verbal communication skills through regular interaction with diverse customers and team members Communicated clearly, confidently, and professionally, adapting style to suit different audiences and situations
Teamwork:
Collaborated effectively within a high-pressure team environment, supporting colleagues to ensure smooth operations and high service standards Contributed to a positive and cooperative workplace atmosphere, especially during peak service periods
Hobbies and interests
- Content Creation on TikTok
I am actively engaged in creating content for TikTok, which is not just a hobby but a passion that helps me enhance my creativity and technical skills. Through TikTok, I constantly explore new video editing applications, master modern tools, and stay updated on the latest trends. This activity allows me to experiment with various formats, develop communication skills, and gain insights into the workings of social media platforms.
- Singing
Singing has been a passion of mine since childhood. I attended music school, where I focused on vocals and performed as part of a choir. I participated in numerous concerts, bringing joy to audiences. During my school years, I was an active participant in cultural events, performing at celebrations with the school band and taking part in various school festivities. This hobby has helped me develop artistic skills, teamwork, and confidence in performing on stage.
- Golf
My interest in golf began last summer when I visited a golf club with friends for the first time. Since then, it has become an integral part of my life. I am captivated by the elegance, strategic nature, and outdoor aspect of golf. I regularly visit the golf club to refine my skills and plan to continue developing in this area. Golf has taught me discipline, perseverance, and a sense of determination.
Certification
- Participant in National Scientific-Practical Conference Poltava State Agrarian University, March 2023 Participated in the VI All-Ukrainian Scientific- Practical Conference on "Current Problems and Prospects for the Development of Accounting, Analysis, and Control in a Socially-Oriented Enterprise Management System." Developed skills in academic research and explored innovative solutions for business management challenges.
- Award for Leadership and Organizational Skills Recognition by "Все про бухгалтерський облік" (All About Accounting), 2023 Received a certificate of excellence for active participation in student life, demonstrating outstanding organizational and leadership qualities.
- Participant in Creative Projects Competition State University of Trade and Economics, April 2023 Collaborated as part of the team "Times New Roman" in a university-wide competition focused on creative marketing projects. Gained experience in teamwork, project planning, and creative problem- solving.
References
References are available upon request
Timeline
Waitress
Hippodrome Casino
2025.06 - Current
Factory Worker
Wilkin&Sons Ltd
2022.07 - 2025.05
SMM Specialist & Makeup Artist
Beauty Studio
2021.11 - 2022.02
Marketing
State University of Trade and Economics
09/2021 - 02/2026
Business and Marketing
Anglia Ruskin University