Gergana Yordanova
Newton-le-Willows,St. Helens
Summary
Final-year International Law student at Lancaster University with a predicted Upper Second Class Honours (2:1) and a strong interest in commercial, corporate and cross-border legal work. Through academic study and professional experience in customer-facing and administrative roles, I have developed strong research, communication and organisational skills. I am seeking an opportunity to gain practical experience within the legal sector and continue my professional development.
Overview
3
3
years of professional experience
Work history
Waitress
Lakes Hotel & Spa
Bowness-on-Windermere, Cumbria
2024.09 - 2025.09
- Provided friendly and efficient table service in a busy, high-end Asian restaurant
- Took food and drink orders, made menu recommendations, and answered guest questions
- Helped ensure a smooth dining experience by coordinating with kitchen and bar staff
- Handled special requests and dietary requirements with care and attention to detail
- Maintained a clean and organised dining area throughout service
- Dealt with customer feedback and resolved any issues in a calm, professional manner
Front Office Receptionist
Windermere Manor Hotel
Bowness-on-Windermere, Cumbria
2024.07 - 2024.10
- Welcomed and assisted guests, providing professional front desk support in a busy hotel environment.
- Managed telephone and email correspondence, handled bookings, processed payments and maintained accurate customer information using the hotel's reservation system.
- Responded to guest enquiries and resolved issues promptly, ensuring a high standard of customer service.
- Liaised with housekeeping, maintenance and management teams to coordinate daily operations and ensure efficient service delivery.
- Maintained accurate electronic and paper records and carried out a range of administrative duties to support the efficient operation of the front desk.
Receptionist
The Ro Hotel
Bowness-on-Windermere, Cumbria
2023.07 - 2023.10
- Managed guest check-ins and check-outs while ensuring accurate record-keeping.
- Responded to enquiries in person, by telephone and via email.
- Processed reservations, cancellations and amendments using the hotel's booking system.
- Maintained organised customer records and supported general administrative functions.
- Worked closely with other departments to ensure efficient day-to-day operations.
Crew member
McDonald's
Lancaster, Lancashire
2022.10 - 2023.05
- Worked as part of a fast-paced team to prepare and serve food to high standards during busy shifts
- Provided friendly and efficient customer service at the front counter and drive-thru
- Maintained cleanliness and hygiene across all areas, including kitchen, dining area, and customer facilities
- Followed health and safety procedures and adhered to food preparation guidelines
- Took and processed orders accurately using the point-of-sale system, handling cash and card transactions
Education
LLB - International Law
Lancaster University
Lancaster 10/2022 -
A-Levels -
First Private English Language School "William Shakespeare"
Sofia, Bulgaria 09/2020 - 05/2022
Skills
- Strong legal research and analytical skills developed through university coursework and independent legal writing
- Proficient in Microsoft Office, including Word, Outlook, PowerPoint and Excel, with experience in preparing and formatting professional documents
- Able to work effectively under pressure and meet deadlines while balancing academic and work responsibilities
- Confident written and verbal communication skills developed through presentations, essays, and customer-facing roles
- Strong attention to detail when reviewing information, conducting research, and completing written work
- Comfortable working both independently and as part of a team in fast-paced environments
- Fluent in English and Bulgarian, with experience communicating in international and multicultural settings
- Good organisational and time-management skills developed through balancing university studies with previous work experience
- Interested in cross-border commercial and international legal work, with a solid understanding of EU and international legal principles
Languages
Bulgarian
Proficient (C2)
English
Proficient (C2)
Spanish
Elementary
Russian
Elementary
Timeline
Waitress
Lakes Hotel & Spa
2024.09 - 2025.09
Front Office Receptionist
Windermere Manor Hotel
2024.07 - 2024.10
Receptionist
The Ro Hotel
2023.07 - 2023.10
Crew member
McDonald's
2022.10 - 2023.05
LLB - International Law
Lancaster University
10/2022 -
A-Levels -
First Private English Language School "William Shakespeare"
09/2020 - 05/2022