Francesca Chapman
Horsham, Southwater,United Kingdom
Summary
Motivated A-level student with 3 years of diverse work experience across customer service, education and charity sectors. Proven ability to adapt in fast-paced environments and bring strong communication and collaboration skills to any role. Currently studying Geography, Sociology and Criminology (working at AAB) with a focus in law through both in person and online legal work experience. Committed to enhancing professional skills and contribute positively to any team.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Waitress
Cafe at Number 4
Horsham, West Sussex
03.2025 - Current
- Accurately took orders and provided detailed menu information efficiently in a busy cafe setting.
- Prepared and served coffees and beverages and served food.
- Maintained high cleanliness and hygiene standards across the shop floor, work stations and storage.
- Collaborated effectively with team members, demonstrating strong communication skills.
- Adapted swiftly to customer needs and resolved issues professionally.
- Exhibited excellent multitasking abilities in a fast-paced environment.
- Contributed to stock control tasks, including inventory checks and restocking.
Learning support assistant
Southwater Junior Academy
Southwater, West Sussex
06.2025 - 06.2025
- Supported Year 5 pupils for a week in a classroom setting, gaining hands-on experience with teaching methods and behaviour management.
- Worked one-on-one with pupils with special educational needs, adapting materials and communication to support engagement and understanding.
- Delivered a portion of a lesson to the class, building confidence in public speaking and lesson planning.
- Developed strong communication, patience, and initiative while supporting a range of learning needs.
- Received positive feedback for strong rapport with pupils and proactive classroom support.
Catering assistant
Wild Cow
Horsham, West Sussex
08.2023 - 05.2025
- Provided friendly and efficient customer service, handling queries and resolving customer conflict and complaints professionally.
- Worked independently and as part of a team to support smooth kitchen and service operations.
- Multitasked effectively in a fast-paced environment by preparing and serving food, maintaining cleanliness, and following hygiene and dietary requirements to prevent cross-contamination.
- Managed stock and supplies, helping reduce waste and ensuring ingredients were stored safely.
- Handled cash and card payments accurately and responsibly.
- Assisted with training new staff.
- Followed portion control and detailed allergen information and adapting to ensure customer satisfaction.
Volunteer shop assistant
St Catherine's Hospice
Horsham, West Sussex
04.2022 - 06.2023
- Supported operations of a charity shop, including sorting, pricing, and displaying donated items.
- Assisted customers with purchases and queries, often working independently on the shop floor.
- Maintained a clean, organised, and welcoming environment while balancing multiple tasks.
- Used initiative and attention to detail when pricing stock and creating appealing displays to maximise sales.
- Developed strong customer service, time management, and decision-making skills in a retail setting.
Volunteer
Kingslea Primary School
Horsham, West Sussex
04.2022 - 05.2022
- Supported the supervision and engagement of primary school children during after-school activities.
- Helped plan and games, crafts, and learning tasks in a safe, inclusive environment.
- Built positive relationships with pupils, encouraging participation and good behaviour.
- Developed strong communication, patience, and teamwork skills while working closely with staff and children.
- Gained valuable insight into child development and behaviour management in an educational setting.
Education
GCSEs -
Millais
Horsham, West Sussex 09.2022 - 08.2024
Skills
- Customer Service: Confident and friendly approach developed through roles in cafés, a street food stall, and charity retail
- Communication: Strong verbal and written communication skills, with experience engaging with customers, children, and colleagues in varied settings
- Teamwork & Collaboration: Proven ability to work effectively with others in fast-paced environments, including hospitality, retail, and education
- Initiative & Independence: Frequently trusted to work independently, make decisions, and adapt in real time across multiple roles
- Legal Awareness: Gained insight into legal processes and critical thinking through in-person and virtual law experience days
- Multitasking & Time Management: Skilled at balancing competing responsibilities while maintaining high standards of service and organisation
- Problem Solving & Conflict Resolution: Calm and practical approach to resolving customer queries, behavioural challenges, and unexpected situations
- Adaptability: Comfortable working in diverse environments, from classrooms and charity shops to legal simulations and food service
- Organisation: Experienced in stock control, inventory management, and maintaining clean, safe, and structured workspaces
- Child Engagement: Confident supporting children in educational and recreational settings, including LSA support and after-school care
Extracurricular
A&O Shearman - work experience day 30/06/2025
- Selected to attend a competitive in-person legal work experience day focused on solicitor apprenticeships and the LLB pathway.
- Gained insight into the firm's structure, application process, and legal career routes through recruiter-led sessions and external speakers.
- Developed commercial awareness and teamwork.
- Engaged confidently with professionals and peers in speed-networking sessions, asking targeted questions about legal roles and career journeys.
- Demonstrated initiative and professionalism by following up with connections on LinkedIn, reflecting strong communication and client-facing potential.
- Strengthened key skills such as critical thinking, collaboration, and the ability to absorb complex information.
Certifications
Forage - A&O Shearman Law Employment experience
- Completed a job simulation involving legal advisory tasks for A&O Shearman
- Utilized legal knowledge to categorize items in an employee contract list into mandatory, desirable, and inappropriate information
- Reviewed ACAS guidelines on employment contract termination, discrimination, bullying, and harassment
- Evaluated policy compliance and suggested changes through concise email correspondence
Timeline
Learning support assistant
Southwater Junior Academy
06.2025 - 06.2025
Waitress
Cafe at Number 4
03.2025 - Current
Catering assistant
Wild Cow
08.2023 - 05.2025
GCSEs -
Millais
09.2022 - 08.2024
Volunteer shop assistant
St Catherine's Hospice
04.2022 - 06.2023
Volunteer
Kingslea Primary School
04.2022 - 05.2022
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