Summary
Overview
Work history
Education
Skills
Extracurricular
Certifications
Timeline
Generic

Francesca Chapman

Horsham, Southwater,United Kingdom

Summary

Motivated A-level student with 3 years of diverse work experience across customer service, education and charity sectors. Proven ability to adapt in fast-paced environments and bring strong communication and collaboration skills to any role. Currently studying Geography, Sociology and Criminology (working at AAB) with a focus in law through both in person and online legal work experience. Committed to enhancing professional skills and contribute positively to any team.


Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Waitress

Cafe at Number 4
Horsham, West Sussex
03.2025 - Current
  • Accurately took orders and provided detailed menu information efficiently in a busy cafe setting.
  • Prepared and served coffees and beverages and served food.
  • Maintained high cleanliness and hygiene standards across the shop floor, work stations and storage.
  • Collaborated effectively with team members, demonstrating strong communication skills.
  • Adapted swiftly to customer needs and resolved issues professionally.
  • Exhibited excellent multitasking abilities in a fast-paced environment.
  • Contributed to stock control tasks, including inventory checks and restocking.

Learning support assistant

Southwater Junior Academy
Southwater, West Sussex
06.2025 - 06.2025
  • Supported Year 5 pupils for a week in a classroom setting, gaining hands-on experience with teaching methods and behaviour management.
  • Worked one-on-one with pupils with special educational needs, adapting materials and communication to support engagement and understanding.
  • Delivered a portion of a lesson to the class, building confidence in public speaking and lesson planning.
  • Developed strong communication, patience, and initiative while supporting a range of learning needs.
  • Received positive feedback for strong rapport with pupils and proactive classroom support.

Catering assistant

Wild Cow
Horsham, West Sussex
08.2023 - 05.2025
  • Provided friendly and efficient customer service, handling queries and resolving customer conflict and complaints professionally.
  • Worked independently and as part of a team to support smooth kitchen and service operations.
  • Multitasked effectively in a fast-paced environment by preparing and serving food, maintaining cleanliness, and following hygiene and dietary requirements to prevent cross-contamination.
  • Managed stock and supplies, helping reduce waste and ensuring ingredients were stored safely.
  • Handled cash and card payments accurately and responsibly.
  • Assisted with training new staff.
  • Followed portion control and detailed allergen information and adapting to ensure customer satisfaction.

Volunteer shop assistant

St Catherine's Hospice
Horsham, West Sussex
04.2022 - 06.2023
  • Supported operations of a charity shop, including sorting, pricing, and displaying donated items.
  • Assisted customers with purchases and queries, often working independently on the shop floor.
  • Maintained a clean, organised, and welcoming environment while balancing multiple tasks.
  • Used initiative and attention to detail when pricing stock and creating appealing displays to maximise sales.
  • Developed strong customer service, time management, and decision-making skills in a retail setting.

Volunteer

Kingslea Primary School
Horsham, West Sussex
04.2022 - 05.2022
  • Supported the supervision and engagement of primary school children during after-school activities.
  • Helped plan and games, crafts, and learning tasks in a safe, inclusive environment.
  • Built positive relationships with pupils, encouraging participation and good behaviour.
  • Developed strong communication, patience, and teamwork skills while working closely with staff and children.
  • Gained valuable insight into child development and behaviour management in an educational setting.

Education

GCSEs -

Millais
Horsham, West Sussex
09.2022 - 08.2024

Skills

  • Customer Service: Confident and friendly approach developed through roles in cafés, a street food stall, and charity retail
  • Communication: Strong verbal and written communication skills, with experience engaging with customers, children, and colleagues in varied settings
  • Teamwork & Collaboration: Proven ability to work effectively with others in fast-paced environments, including hospitality, retail, and education
  • Initiative & Independence: Frequently trusted to work independently, make decisions, and adapt in real time across multiple roles
  • Legal Awareness: Gained insight into legal processes and critical thinking through in-person and virtual law experience days
  • Multitasking & Time Management: Skilled at balancing competing responsibilities while maintaining high standards of service and organisation
  • Problem Solving & Conflict Resolution: Calm and practical approach to resolving customer queries, behavioural challenges, and unexpected situations
  • Adaptability: Comfortable working in diverse environments, from classrooms and charity shops to legal simulations and food service
  • Organisation: Experienced in stock control, inventory management, and maintaining clean, safe, and structured workspaces
  • Child Engagement: Confident supporting children in educational and recreational settings, including LSA support and after-school care

Extracurricular

A&O Shearman - work experience day 30/06/2025

  • Selected to attend a competitive in-person legal work experience day focused on solicitor apprenticeships and the LLB pathway.
  • Gained insight into the firm's structure, application process, and legal career routes through recruiter-led sessions and external speakers.
  • Developed commercial awareness and teamwork.
  • Engaged confidently with professionals and peers in speed-networking sessions, asking targeted questions about legal roles and career journeys.
  • Demonstrated initiative and professionalism by following up with connections on LinkedIn, reflecting strong communication and client-facing potential.
  • Strengthened key skills such as critical thinking, collaboration, and the ability to absorb complex information.

Certifications

Forage - A&O Shearman Law Employment experience

  • Completed a job simulation involving legal advisory tasks for A&O Shearman
  • Utilized legal knowledge to categorize items in an employee contract list into mandatory, desirable, and inappropriate information
  • Reviewed ACAS guidelines on employment contract termination, discrimination, bullying, and harassment
  • Evaluated policy compliance and suggested changes through concise email correspondence

Timeline

Learning support assistant

Southwater Junior Academy
06.2025 - 06.2025

Waitress

Cafe at Number 4
03.2025 - Current

Catering assistant

Wild Cow
08.2023 - 05.2025

GCSEs -

Millais
09.2022 - 08.2024

Volunteer shop assistant

St Catherine's Hospice
04.2022 - 06.2023

Volunteer

Kingslea Primary School
04.2022 - 05.2022

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Francesca Chapman