Catherine Dolley

Recently I have been employed, for a seasonal contract, at elite pubs to work in their pub ‘The Pheasant Plucker'. Working at this pub as a waitress, means working in a busy, high-pressure environment, where I manage my own tables and areas that I'm in charge of and some of my responsibilities include:

• Maintained excellent level of service in busy and demanding restaurant environment.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Accommodated special event needs, provided customised services for parties.
• Collaborated with kitchen staff to ensure order accuracy.
• Improved customer satisfaction by providing efficient and friendly service.
• Utilised professional communication skills to resolve customer complaints.
• Performed bar and restaurant closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Maintained clean and organised dining area for customer comfort.

I had the opportunity to work on a short film for 3 days with Film Expo South's Drama Script Winner. I was delighted to work on this set with many professional and knowledgeable individuals, I felt I learn many transferrable skills and gained vital knowledge while being on set. My personal skills and responsibilities included:

• Handled responsibilities beyond boom operation when required showing initiative and versatility.
• Worked in varied shooting locations, adapting techniques for best results.
• Managed careful handling of microphones and cables, avoiding damages and maintaining longevity of equipment.
• Promoted a positive work environment despite demanding physical requirements of job role.
• Displayed exceptional concentration skills over extended periods of time enhancing productivity.
• Provided consistent high-quality sound capture during long filming days.
• Responded quickly to directions from sound mixer or director, proving reliability under pressure.

I have recently been working alongside my family members at their cafe in Faversham. I have various responsibilities, such as:

• clearing tables, serving customers, making dessert orders and coffees and operating the machinery like the dishwasher, coffee machine and tills.

I have been working here on an ad-hoc basis, whilst I look for a role closer to home, and it has helped to further develop my ability to perform under pressure as I have to managed high volume orders during peak hours while maintaining a high quality service. Also this has built on my communication and collaboration skills as I uphold excellent relationships with customers and colleagues.

Working on C. Barfoot's feature film set for 8 days, as a production Assistant, meant that I gained so much valued experience and skill from working closely with professionals. some of my many responsibilities and skills that I gained included;

• Maintained a tidy set environment, improving productivity among the crew.
• Streamlined communication with cast and crew to facilitate smooth filming processes.
• Managed schedule changes swiftly, minimising disruption to production timeline.
• Assisted in set design, resulting in visually appealing scenes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• remained flexible and free so that I could quickly take over roles where needed: I worked as a script prompt, clapper board operator and worked on the continuity.

I have been babysitting since I was 13, looking after children between the ages of 4 and 9.

• This role has enabled me to be responsible and have great rapport with younger and older children.
• Built strong relationships with parents through trust and outstanding communication skills resulting in long-term babysitting contracts.
• Received positive feedback from parents due to my babysitting being consistently successful, reliable and flexible.
• Carried out day-to-day duties accurately and efficiently.

Over the summer, I had a temporary contract at Sainsbury's, working in their in-store bakery and café. During this role I had many responsibilities including:

• Assisting customers with inquiries and providing solutions, while always maintaining a friendly and positive attitude, to improve customer satisfaction
• Preparing a high standard and volume of baked goods and hot meals for both the bakery and café, through utilising large machinery that I was trained to use safely and efficiently.
• Maintaining cleanliness and organisation while adhering to health and safety regulations, for customer safety
• Rotating stock and ensuring all products were of a high quality
• I received training through multiple courses including food and hygiene; ‘THINK 25' regulations
• I trained new employees to aid performance and upholding a safe working environment

I was employed by Caroline Clare Dance School where I taught 3 – 4 hours of Ballet and Tap, every Saturday. All the children were between the ages of 4 and 16.

• This job taught me my effective communication skills which allow me to communicate well with the parents, students, and other teachers.
• Each week I handle choreographing new routines and teaching exam syllabus to the students, and doing this has massively improved my confidence and creativity.
• I instilled confidence in my students through constructive feedback during dance rehearsals, while tailoring my teaching and patience to each classes abilities.
• Promoted health and safety in all dance classes, reducing risk of injury through warm-ups and informing my students.
• Advised students on technique and corrections to improve examination routines and their personal performance to allow them to continually improve and achieve high exam results .

At Aylesford Bull Rugby club was employed and trained on the bar and in the kitchen: working on busy weekends in their peak hours, for private events and big match events catering for multiple teams.

• I had the duty of preparing all match meals, food for events and for the daily menu, ensuring food safety standards.
• I prepared, cooked and assembled fast food (burgers, chips bacon rolls) for the clubs customers, having to predict and keep up with busy periods to ensure the food was fresh and that there was enough available.
• On the bar I prepared beverages, ensuring consistent quality and restocked bar efficiently during busy periods.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

• At the moat restaurant, I undertook temporary, seasonal work over the busy Christmas period in-between my studies.I worked on large functions including birthday parties, weddings, christenings, and workplace dinners over this period. Some of my many responsibilities included:
• Utilised professional communication skills to resolve customer complaints and I enhanced guest satisfaction through my attentive and prompt service.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Maintained clean and organised dining area for customer comfort.
• Met special dietary requests with careful preparation and presentation of dishes.

• At The Moody Mare I helped the restaurant on many important dates throughout the year including weddings, funerals, and many other large number parties. I left of my own accord to focus on my GCSEs. Some of my responsibilities included:
• Memorised complete menu and offered guests knowledgeable suggestions.
• Increased order value by upselling sides, drinks and desserts.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Accurately took orders, making menu recommendations as appropriate.
• Greeted customers, presented menus and shared information about available special items.