Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Justyna Kryk

Walton on Thames,Surrey

Summary

Proactive and detail-oriented professional with over a decade of experience in retail operations, compliance, and team leadership at Caffè Nero. Skilled in problem-solving, customer service, and operational support, with proven ability to manage issues efficiently under pressure. Experienced in using business systems such as Verisae and Microsoft Excel to track, resolve, and report on operational and maintenance needs. Passionate about supporting store teams and ensuring smooth operations, now seeking to contribute as Maintenance Administrator at Neal Street.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Store manager

Caffe Nero
Multiple locations
08.2011 - Current
  • Delivered exceptional customer service, achieving company targets in fast-paced environments.
  • Elevated team performance through targeted recruitment, training, coaching, and mentoring.
  • Analysed large datasets to develop strategies for operational enhancements.
  • Conducted internal audits across various operational areas.
  • Executed troubleshooting and safety checks on internal platforms to ensure compliance standards.
  • Facilitated effective communication between departments at Head Office and training centre.
  • Participated in opening a new store and refurbishing three existing locations.

Education

Bachelor's Degree - Public administration

WSEI
Lublin
2008/2008 - 2011/2011

Bachelor's Degree - Polish Philology

PWSZ
Chelm
2008/2008 - 2011/2011

Skills

  • Multitasking proficiency
  • Effective communication
  • Resilience under pressure
  • Data analysis
  • Proactive mindset
  • Eagerness to learn
  • Reliability
  • Internal systems knowledge

Languages

English
Fluent
Polish
Native

Certification

  • HIPER (2018)
  • PPC (+9yrs)

Timeline

Store manager

Caffe Nero
08.2011 - Current

Bachelor's Degree - Public administration

WSEI
2008/2008 - 2011/2011

Bachelor's Degree - Polish Philology

PWSZ
2008/2008 - 2011/2011
Justyna Kryk