Justyna Kryk
Walton on Thames,Surrey
Summary
Proactive and detail-oriented professional with over a decade of experience in retail operations, compliance, and team leadership at Caffè Nero. Skilled in problem-solving, customer service, and operational support, with proven ability to manage issues efficiently under pressure. Experienced in using business systems such as Verisae and Microsoft Excel to track, resolve, and report on operational and maintenance needs. Passionate about supporting store teams and ensuring smooth operations, now seeking to contribute as Maintenance Administrator at Neal Street.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Store manager
Caffe Nero
Multiple locations
08.2011 - Current
- Delivered exceptional customer service, achieving company targets in fast-paced environments.
- Elevated team performance through targeted recruitment, training, coaching, and mentoring.
- Analysed large datasets to develop strategies for operational enhancements.
- Conducted internal audits across various operational areas.
- Executed troubleshooting and safety checks on internal platforms to ensure compliance standards.
- Facilitated effective communication between departments at Head Office and training centre.
- Participated in opening a new store and refurbishing three existing locations.
Education
Bachelor's Degree - Public administration
WSEI
Lublin 2008/2008 - 2011/2011
Bachelor's Degree - Polish Philology
PWSZ
Chelm 2008/2008 - 2011/2011
Skills
- Multitasking proficiency
- Effective communication
- Resilience under pressure
- Data analysis
- Proactive mindset
- Eagerness to learn
- Reliability
- Internal systems knowledge
Languages
English
Fluent
Polish
Native
Certification
- HIPER (2018)
- PPC (+9yrs)
Timeline
Store manager
Caffe Nero
08.2011 - Current
Bachelor's Degree - Public administration
WSEI
2008/2008 - 2011/2011
Bachelor's Degree - Polish Philology
PWSZ
2008/2008 - 2011/2011
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