Proactive and detail-oriented professional with over a decade of experience in retail operations, compliance, and team leadership at Caffè Nero. Skilled in problem-solving, customer service, and operational support, with proven ability to manage issues efficiently under pressure. Experienced in using business systems such as Verisae and Microsoft Excel to track, resolve, and report on operational and maintenance needs. Passionate about supporting store teams and ensuring smooth operations, now seeking to contribute as Maintenance Administrator at Neal Street.