Julie Richardson
Rugeley,Staffordshire
Summary
Friendly and outgoing Administrator skilled in creating welcoming environments and handling administrative tasks. Excel at managing front desk operations, coordinating schedules, and ensuring smooth communication between all departments. Known for enhancing customer satisfaction and streamlining office procedures to improve efficiency.
Overview
5
5
years of post-secondary education
23
23
years of professional experience
Work history
HR & Recruitment Assistant
Staffordshire University Academy
Hednesford, Staffordshire
2019.11 - Current
- Coordinated recruitment processes to attract high-quality candidates.
- Followed and implemented all policies and procedures.
- Completed new joiner onboarding documentation and reference checks. Assisted in HR duties, improved staff onboarding experience.
- Logged job applications, interviews and recruitment outcomes in orderly systems. Published current vacancies with clear job and applicant criteria. Communicated interview outcomes with internal and external candidates.
- Organised ongoing training sessions to enhance employees' professional development.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Ensured data accuracy with meticulous record keeping practices.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Participated in disciplinary procedures to maintain a respectful workplace culture.
- Liaised closely with other departments for effective cross-functional collaboration.
- Managed telephone switchboard efficiently to ensure smooth communication flow. Owned reception coverage, handling incoming calls and prioritising daily multi-tasking.
- Monitored visitor access to safeguard school security measures.
- Utilised SMS systems to send timely updates to parents and students.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
Administrator
Brook Street Employment
Birmingham, Staffordshire
2017.02 - 2019.10
- Handled invoicing, managed payment processing, and coordinated payment status updates to ensure accurate financial records.
- Improved data quality by consistently entering, checking, and formatting records to enhance reliability.
- Process email correspondence, prioritising messages for timely, accurate follow-up.
- Provide reception cover by managing visitor check-in, calls, and queries.
- Manage conference call bookings by coordinating schedules and participant details clearly.
Branch administrator
Connells Estate Agents
Stafford, Staffordshire
2015.01 - 2017.01
- Maintained detailed records to ensure accuracy and compliance with regulations. Maintained accurate, up-to-date brochures and documents and records for smooth-running processes.
- Oversaw database to maintain updated records and accuracy.
- Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate property information.
- Fostered strong relationships with clients to ensure repeat business and referrals.
- Organised open house events to increase visibility and interest in listed properties. Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Collated detailed property information and organised photo shoots.
- Organised and distributed incoming mail promptly to maintain workplace efficiency. promptly, reducing clutter and improving organisation in the workplace.
Office Administration
Pertemps Recruitment
Burton-on-Trent, Staffordshire
2014.06 - 2015.01
- Managed office administration to ensure seamless workflow and efficient operations.
- Oversaw daily operations of office administration, ensuring efficient task execution.
- Coordinated administration tasks to support daily operations.
- Executed reception duties, welcoming visitors and managing front-desk tasks, including visitor greeting and administration.
- Process payroll for temporary staff with accurate hours and deductions.
Customer service Representative
Halstead Boilers
Royal Leamington Spa, Warwickshire
2003.12 - 2006.07
- Improved customer satisfaction by promptly responding to enquiries.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Handled high-volume calls in a professional manner.
- Maintained customer database, ensuring accuracy and confidentiality.
- Streamlined administrative processes to enhance productivity.
- Provided comprehensive support to sales teams, improving efficiency.
- Facilitated smooth communication channels between engineers and clients.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
Education
GCSEs - All subjects
Astor of Hever Secondary School
Maidstone, Kent 1987.09 - 1992.06
Skills
- Telephone operation
- Call handling
- Reception management
- Confidentiality management
- Interpersonal skills
- Visitor coordination
- Punctual and reliable
- Flexible
Affiliations
- I have a keen interest in travelling having visited most of South and parts of Central America.
Brief overview
I am a very friendly and enjoy meeting people. I have a positive approach to everything that I do along with and reliable individual with strong communication, teamwork and organisational skills. I am hardworking and able to adapt to new environments. I am looking for an opportunity to develop my skills and gain valuable experience while contributing positively to a team.
Timeline
HR & Recruitment Assistant
Staffordshire University Academy
2019.11 - Current
Administrator
Brook Street Employment
2017.02 - 2019.10
Branch administrator
Connells Estate Agents
2015.01 - 2017.01
Office Administration
Pertemps Recruitment
2014.06 - 2015.01
Customer service Representative
Halstead Boilers
2003.12 - 2006.07
GCSEs - All subjects
Astor of Hever Secondary School
1987.09 - 1992.06