Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Olivia Milnes

Bradford,England

Summary

Dedicated professional with expertise in office administration and customer service. Proficient in email correspondence, telephone operation, and maintaining a reception area. Demonstrates excellent telephone manner, patience, composure, and reliable punctuality. Skilled in discretion and confidentiality, flexible in various tasks, and provides professional yet friendly customer service. Remains calm under pressure with strong attention to detail. Competent in SIMs, Microsoft Office, office admin, and data entry.

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding customer and client communication.

Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in a reception, front of house role.

Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Receptionist and Admin Assistant

Beckfoot Trust
Bradford, England
04.2021 - Current
  • Maintain up-to-date content on school website.
  • Manage incoming calls effectively using multi-line telephone system.
  • Complete data entry tasks while meeting strict deadlines.
  • Direct visitors and clients to appropriate staff to ensure efficient service delivery.
  • Coordinate office supplies orders to keep necessary materials available at all times.
  • Manage phone calls, resulting in effective communication flow within the company.
  • Serve as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintain an organised reception area for a professional business environment.
  • Upheld confidentiality with sensitive information handling procedures.
  • Handle appointment scheduling to ensure smooth daily operations.

Reception and Membership Advisor

Bradford Council
Bradford, England
12.2006 - Current
  • Carry out day-to-day duties accurately and efficiently.
  • Quickly learn and apply new skills to daily tasks, improving efficiency and productivity.
  • Successfully deliver tasks within tight deadlines.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Work flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrive at work on time and ready to start immediately.
  • Offer friendly, efficient customer service and handle challenging situations with ease.
  • Increase customer satisfaction by resolving issues.
  • Display energy and enthusiasm in fast-paced environment.
  • Deliver exceptional customer service by proactively listening to concerns and answering questions.

Education

Bachelor of Arts - Fashion

Manchester Metropolitan University
Manchester
09.2010 - 06.2013

Foundation Degree in Arts - Art

Bradford College
Bradford
09.2009 - 06.2010

A-Levels - Art, Business Studies, Physical Education, Maths

Bradford Grammar School
Bradford
09.2007 - 07.2009

GCSEs -

Bradford Grammar School
Bradford
09.2006 - 07.2007

Skills

  • Email correspondence
  • Telephone operation
  • Excellent telephone manner
  • Reception area maintenance
  • Patience and composure
  • Reliable punctuality
  • Discretion and confidentiality
  • Flexible
  • Professional yet friendly customer Service
  • Calm under pressure
  • Attention to Detail
  • SIMs
  • Microsoft Office
  • Office admin
  • Data Entry

Affiliations

  • Fitness

Accomplishments

First Aid

Certification

Full UK Driving License and Passport

Timeline

Receptionist and Admin Assistant

Beckfoot Trust
04.2021 - Current

Bachelor of Arts - Fashion

Manchester Metropolitan University
09.2010 - 06.2013

Foundation Degree in Arts - Art

Bradford College
09.2009 - 06.2010

A-Levels - Art, Business Studies, Physical Education, Maths

Bradford Grammar School
09.2007 - 07.2009

Reception and Membership Advisor

Bradford Council
12.2006 - Current

GCSEs -

Bradford Grammar School
09.2006 - 07.2007
Olivia Milnes