A Bassi
Birmingham
Summary
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in adminstrative role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
8
8
years of professional experience
Work History
Receptionist /Customer Sales Assistant
J&D UK ILS
Oldbury, West Midlands
10.2023 - Current
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Catering assistant
MURRIA M&C SERVICES LTD
Birmingham
12.2022 - 10.2023
- Set up dining areas for special events, improving the overall ambiance.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Provided excellent customer service, ensuring guest satisfaction.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Prepared high-quality meals for customer satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Served food and beverages to dining guests with outstanding customer service.
- Executed food preparation tasks efficiently to meet dining deadlines.
Customer sales assistant
Amy Matharu Photography
Jalandhar , Punjab
08.2017 - 12.2022
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Provided friendly, engaging and professional retail service to 50+ customers per shift.
- Built rapport with new and existing customers to boost client retention.
- Knowledge to operate cameras.
- Advised customers about the services rendered such as pre-wedding shoots, maternity shoots, wedding shoots, baby shoots and modelling portfolios etc.
Education
Bachelor's of Commerce - Management
Hansraj Mahila Maha Vidyalaya
Jalandhar 06.2014
Skills
- Organisational efficiency
- Patience and composure
- Telephone operation
- Customer Service
- Attention to Detail
- Health and safety procedures
- Clean and neat
- Active listening
- Polite client care
- Punctual
- Mail sorting
- Clerical tasks
- Excellent telephone manner
- Friendly customer service
- Appointment management
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Punjabi
Upper intermediate
B2
Timeline
Receptionist /Customer Sales Assistant
J&D UK ILS
10.2023 - Current
Catering assistant
MURRIA M&C SERVICES LTD
12.2022 - 10.2023
Customer sales assistant
Amy Matharu Photography
08.2017 - 12.2022
Bachelor's of Commerce - Management
Hansraj Mahila Maha Vidyalaya
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