Summary
Overview
Work history
Skills
Affiliations
Timeline
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Julie Ford

Office Administrator
Horsham,West Sussex

Summary

Dedicated professional with a strong orientation towards customer service excellence and a proven track record in safety compliance adherence. Demonstrates expertise in human resources procedures, efficient time management, and complaint resolution capability. Skilled in developing filing systems, observing telephone etiquette, and familiar with invoicing and billing processes. Committed to enhancing organisational efficiency and delivering exceptional service quality.

Overview

26
26
years of professional experience

Work history

Viewing agent

Mansell Mctaggart
The Post office Copthorne , West Sussex
05.2024 - Current
  • Maintained a positive demeanour under pressure fostering a pleasant viewing experience for all parties involved.
  • Demonstrated properties focusing on unique selling points, leading to quick closures.
  • Delivered detailed information about local areas around the properties enhancing buyer's confidence.
  • Handled sensitive client information confidentially maintaining trust relationships.
  • Ensured timely report submissions following each viewing, aiding team coordination efforts.
  • Conducted thorough pre-viewing inspections of properties providing an accurate representation.

Office administrator

TMC Construction (SE) LTD
40 Charlock Way, Horsham, West Sussex
05.2023 - 05.2024
  • Ensured compliance with health and safety regulations at all times.
  • Ensured smooth functioning of the office with regular equipment checks.
  • Organised travel arrangements, facilitating stress-free business trips for staff members.
  • Coordinated meetings and appointments, ensuring effective time management.
  • Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
  • Provided administrative support during high-pressure periods, aiding overall productivity.
  • Oversaw invoicing and billing tasks, maintaining financial transparency in the office.

Public house manager

The Crown Inn
Station Road, The Green, Horstead Keynes , Haywards
08.2019 - 05.2023


  • Boosted customer retention with excellent communication skills and friendly demeanour.
  • Managed stock control, minimising wastage and maximising profit margins.
  • Conducted regular team meetings, fostering better communication among staff members.
  • Adhered to licensing laws, preventing legal complications.
  • Collaborated with kitchen staff to ensure efficient food service timings.
  • Handled staff rosters for efficient workforce management.
  • Ensured legal compliance for smooth operations.
  • Enhanced customer satisfaction by ensuring prompt and professional service delivery.

Public house manager

Greene King Brewery
43 New Town Uckfield, West Sussex
07.2014 - 07.2019
  • Handled staff rosters for efficient workforce management.
  • Coordinated special events to boost patron engagement.
  • Utilised social media platforms for effective marketing campaigns.
  • Collaborated with kitchen staff to ensure efficient food service timings.
  • Boosted customer retention with excellent communication skills and friendly demeanour.
  • Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
  • Provided comprehensive training to new staff members, improving service quality.

Customer service manager

Sainsbury's
7 Worthing Road, Horsham, West Sussex
07.1999 - 07.2014
  • Devised strategies to improve customer engagement.
  • Oversaw daily operations, ensuring optimal performance.
  • Demonstrated leadership skills in managing diverse teams.
  • Ensured business objectives met through strategic planning.

Skills

  • Excellent customer service delivery
  • Strong customer service orientation
  • Safety compliance adherence
  • Human resources procedures
  • Telephone etiquette observance
  • Filing system development
  • Efficient time management
  • Invoicing and billing familiarity
  • Complaint resolution capability

Affiliations

  • gardening and socialising with friends

Timeline

Viewing agent

Mansell Mctaggart
05.2024 - Current

Office administrator

TMC Construction (SE) LTD
05.2023 - 05.2024

Public house manager

The Crown Inn
08.2019 - 05.2023

Public house manager

Greene King Brewery
07.2014 - 07.2019

Customer service manager

Sainsbury's
07.1999 - 07.2014

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Julie Ford Office Administrator